At a Glance
- Tasks: Provide exceptional customer service and resolve technical issues for Peak Technologies customers.
- Company: Join a dynamic team at Peak Technologies, focused on customer satisfaction.
- Benefits: Enjoy hybrid working, private medical scheme, and a 24/7 Employee Assistance Programme.
- Other info: Flexible shift patterns with opportunities for personal and professional growth.
- Why this job: Make a real difference by enhancing customer experiences and solving their technical challenges.
- Qualifications: Hands-on experience in technical customer support and excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
This role will be within the Peak Technologies Service Desk to provide an exceptional Customer Service experience to all Peak Technologies customers. Ensure that our customers enjoy a positive experience and receive timely responses to queries and requests. To be the owner of the customer technical issue/incident until it has been successfully resolved, escalating to internal colleagues and teams as appropriate. To represent the Customer in highlighting any service failings or improvement suggestions to the business.
You must have the right to work in the UK and be able to work from our Chippenham office on a hybrid working pattern.
The Role:- To investigate and resolve customer issues and incidents.
- Troubleshooting via telephone and Mobile Device Management (MDM) tools of mobile and network hardware, applications, configurations and other technical issues.
- To own the service level agreements as contracted to our customers, ensuring Peak Technologies delivers on its promises.
- Ensure the Customer is kept fully informed of the steps taken to resolve their issue, especially important on longer investigative issues where multiple escalations are required.
- Identify opportunities for training and development which would increase the capability of the team to better service the needs of Customers.
- Act as Peak Technologies Major Incident Manager/Technical Lead for P1 issues where required.
- Attend and contribute to Customer chaired P1 Major Incident calls.
- Contribute to the write up of Major Incident Reports.
- Support and configuration of Customer wireless networks, working primarily with Peak Technologies partner technologies.
- To provide support to other Customer facing teams within Peak Technologies.
- Contribute to and attend Customer Service Reviews to represent Service Desk and receive feedback on the service delivered.
- Proven hands-on knowledge and understanding of the customer service process in a technical customer support environment.
- Enthusiastic personality with excellent interpersonal skills to form effective working relationships with people at all levels.
- Understanding of the key drivers to increase customer satisfaction – both in terms of quality and on time delivery.
- Excellent verbal and written communication skills, especially telephone manner and email writing ability.
- Computer literate and a good working knowledge of Microsoft Office.
- This role will be a 4 on - 3 off shift pattern, working a 40 hour week (so 4 10-hour days in the week).
- Note that with this role, we reserve the right to alter shifts based on business requirements and with the correct notice.
- You’ll have a hybrid working pattern, some office and some remote working days.
- 24/7 Employee Assistance Programme.
- Private Medical Scheme, including dental, optical, and mental health support.
- Health Cash Plan with cash back for dental, optical, physiotherapy and other wellbeing initiatives.
- Access to a 24/7 GP service.
- Life Assurance of 4x gross annual salary.
Customer Service Representative in Chippenham employer: Peak Technologies
At Peak Technologies, we pride ourselves on fostering a dynamic and supportive work environment in our Chippenham office, where our Customer Service Representatives play a crucial role in delivering exceptional service to our clients. With a strong emphasis on employee growth, we offer comprehensive training opportunities, a hybrid working model, and an array of benefits including private medical schemes and a 24/7 Employee Assistance Programme, ensuring our team members feel valued and empowered in their roles. Join us to be part of a collaborative culture that prioritises customer satisfaction and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Chippenham
✨Tip Number 1
Get to know the company inside out! Research Peak Technologies, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your telephone manner and email writing.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Peak Technologies team.
We think you need these skills to ace Customer Service Representative in Chippenham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in technical support. We want to see how you've handled customer queries and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you understand what we’re looking for and how you fit the bill.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant, and make sure your communication style reflects the excellent verbal and written skills we value.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Peak Technologies
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a technical environment. Be ready to discuss your previous experiences and how you handled customer queries or issues. This will show that you understand the role and can relate your skills to what they need.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've effectively communicated with customers in the past, especially during tricky situations.
✨Demonstrate Problem-Solving Abilities
Prepare to showcase your troubleshooting skills. Think of specific instances where you resolved a technical issue for a customer. Highlight your thought process and the steps you took to ensure the customer was satisfied with the outcome.
✨Be Ready to Discuss Teamwork
This role involves working closely with other teams, so be prepared to talk about your experience collaborating with colleagues. Share examples of how you’ve contributed to team success and how you handle feedback, as this will demonstrate your ability to work well in a hybrid environment.
