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- Tasks: Build strong client relationships and deliver exceptional service in a hybrid role.
- Company: Join Peak Technologies, a leader in enterprise mobility and customer support.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client experiences and driving satisfaction.
- Qualifications: 5+ years in client engagement with strong relationship-building skills.
- Other info: Dynamic environment with opportunities to work with top global companies.
The predicted salary is between 36000 - 60000 £ per year.
Location: Chippenham, UK. Hybrid role (circa 3 days per week on site, inclusive of customer visit days).
Contract Type: Permanent - start ASAP
Are you passionate about building strong client relationships and delivering outstanding service? We are looking for a client-focused professional who thrives on collaboration, problem-solving, and creating exceptional customer experiences.
What you’ll do:
- Be a trusted partner to key clients, proactively understanding their needs and ensuring long-term satisfaction.
- Act as the main point of contact for high-level escalations, owning issues through to resolution.
- Collaborate with cross-functional teams to deliver seamless service and innovative solutions.
- Lead client business reviews (in person and online), using data and insights to drive improvements.
- Support client onboarding, define project scopes, and recommend best-practice solutions.
- Gather client feedback, identify improvement opportunities, and enhance the overall customer experience.
- Spot cross-selling opportunities and work closely with Sales to unlock growth.
- Represent the organization with professionalism, acting as a true brand ambassador.
What you bring:
- 5+ years’ experience in client engagement, customer service, or a related B2B role.
- Strong relationship-building skills with a proven ability to drive client satisfaction and retention.
- Excellent communication, negotiation, and presentation skills.
- Strategic mindset with a results-driven approach.
- Solid understanding of client needs, market dynamics, and service excellence.
Languages:
- Fluent in English (daily working language).
- Additional languages such as Spanish, French, or Dutch are an advantage.
- Confident communicating with clients and internal teams at all levels.
About Peak Technologies:
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value. Peak Technologies serves as a trusted business partner for some of the world’s largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
Client Experience Manager in Chippenham employer: Peak Technologies
Contact Detail:
Peak Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Manager in Chippenham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Experience Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to client engagement. We suggest role-playing with a friend or using mock interview tools to boost your confidence and showcase your skills effectively.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve turned client challenges into opportunities. We want to see how you can bring that strategic mindset to the table!
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Client Experience Manager in Chippenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Experience Manager role. Highlight your experience in client engagement and any relevant achievements that showcase your relationship-building skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering outstanding service and how your strategic mindset aligns with our goals. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients and teams, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Peak Technologies
✨Know Your Clients
Before the interview, research Peak Technologies and their client base. Understand their services and how they engage with clients. This will help you demonstrate your knowledge and show that you're genuinely interested in building strong client relationships.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved client issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your strategic mindset.
✨Practice Your Communication
As a Client Experience Manager, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experience and skills.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you may need to handle a hypothetical client situation. Prepare by thinking through potential scenarios and how you would approach them, showcasing your negotiation and relationship-building skills.
