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For Companies At a Glance
- Tasks: Help customers resolve technical issues and ensure a smooth service experience.
- Company: Join Peak Technologies, a leader in enterprise mobility and customer support solutions.
- Benefits: Enjoy hybrid working, private medical care, and a 24/7 Employee Assistance Programme.
- Other info: Work a flexible 4 on - 3 off shift pattern with opportunities for development.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: No prior experience needed, just a passion for helping others and good communication skills.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Customer Service Representative role at Peak Technologies, Inc.
This role will be within the Peak Technologies Service Desk to provide an exceptional Customer Service experience to all Peak Technologies customers. Ensure that our customers enjoy a positive experience and receive timely responses to queries and requests. To be the owner of the customer technical issue/incident until it has been successfully resolved, escalating to internal colleagues and teams as appropriate. To represent the Customer in highlighting any service failings or improvement suggestions to the business.
Responsibilities
- To investigate and resolve customer issues and incidents.
- Troubleshooting via telephone and Mobile Device Management (MDM) tools of mobile and network hardware, applications, configurations and other technical issues.
- To own the service level agreements as contracted to our customers, ensuring Peak Technologies delivers on its’ promises.
- Ensure the Customer is kept fully informed of the steps taken to resolve their issue, especially important on longer investigative issues where multiple escalations are required.
- Identify opportunities for training and development which would increase the capability of the team to better service the needs of Customers.
- Act as Peak Technologies Major Incident Manager/Technical Lead for P1 issues where required. Attend and contribute to Customer chaired P1 Major Incident calls. Contribute to the write up of Major Incident Reports.
- Support and configuration of Customer wireless networks, working primary with Peak Technologies partner technologies.
- To provide support to other Customer facing teams within Peak Technologies.
- Contribute to and attend Customer Service Reviews to represent Service Desk and receive feedback on the service delivered.
Qualifications
- Proven hands-on knowledge and understanding of the customer service process in a technical customer support environment.
- Enthusiastic personality with excellent interpersonal skills to form effective working relationships with people at all levels.
- Understanding of the key drivers to increase customer satisfaction – both in terms of quality and on time delivery.
- Excellent verbal and written communication skills, especially telephone manner and email writing ability.
- Computer literate and a good working knowledge of Microsoft Office.
What To Expect
This role will be a 4 on – 3 off shift pattern, working a 40 hour week (so 4 10 hour days in the week).
You\’ll have a hybrid working pattern, some office and some remote working days.
24/7 Employee Assistance Programme.
Private Medical Scheme, including dental, optical, and mental health support.
Access to a 24/7 GP service.
Life Assurance of 4x gross annual salary.
About Peak Technologies
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies\’ in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value. Peak Technologies serves as a trusted business partner for some of the world\’s largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting
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Customer Service Representative employer: Peak Technologies, Inc.
Contact Detail:
Peak Technologies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Peak Technologies' services and products. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially related to mobile devices and network hardware. Being able to discuss specific scenarios where you've successfully resolved technical issues can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, particularly over the phone. Since this role involves a lot of customer interaction, being able to convey information clearly and empathetically will be crucial.
✨Tip Number 4
Network with current or former employees of Peak Technologies on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in technical support. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your understanding of customer service processes. Mention specific examples of how you've resolved customer issues in the past and how you can contribute to Peak Technologies.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and colleagues.
Showcase Technical Knowledge: If you have experience with troubleshooting mobile devices or network hardware, make sure to include that in your application. This will show that you have the hands-on knowledge needed for the position.
How to prepare for a job interview at Peak Technologies, Inc.
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially in technical support. Be ready to discuss specific examples where you successfully resolved customer issues and how you maintained a positive relationship with them.
✨Demonstrate Technical Knowledge
Familiarise yourself with common troubleshooting techniques and tools relevant to mobile and network hardware. Being able to speak confidently about your technical skills will impress the interviewers and show that you're prepared for the role.
✨Communicate Clearly
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. During the interview, ensure you listen carefully to questions and respond thoughtfully, demonstrating your ability to communicate effectively with customers.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Prepare by thinking of past experiences where you had to manage difficult situations or escalations, and be ready to explain your thought process and the outcome.