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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring their needs are met and satisfaction is high.
- Company: Join Peak Technologies, a leader in enterprise mobility and customer support.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client experiences and driving business success.
- Qualifications: 5+ years in client engagement with strong communication and relationship-building skills.
- Other info: Work in a dynamic environment with a focus on innovation and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Role: Client Experience Manager
Location: Chippenham, UK. Hybrid role (circa 3 days per week on site, inclusive of customer visit days).
Contract Type: Permanent - start ASAP
Responsibilities
- Be a trusted partner to key clients, proactively understanding their needs and ensuring long-term satisfaction.
- Act as the main point of contact for high-level escalations, owning issues through to resolution.
- Collaborate with cross-functional teams to deliver seamless service and innovative solutions.
- Lead client business reviews (in person and online), using data and insights to drive improvements.
- Support client onboarding, define project scopes, and recommend best-practice solutions.
- Gather client feedback, identify improvement opportunities, and enhance the overall customer experience.
- Spot cross-selling opportunities and work closely with Sales to unlock growth.
- Represent the organization with professionalism, acting as a true brand ambassador.
What You Bring
- 5+ years’ experience in client engagement, customer service, or a related B2B role.
- Strong relationship-building skills with a proven ability to drive client satisfaction and retention.
- Excellent communication, negotiation, and presentation skills.
- Strategic mindset with a results-driven approach.
- Solid understanding of client needs, market dynamics, and service excellence.
Languages
- Fluent in English (daily working language). Additional languages such as Spanish, French, or Dutch are an advantage.
- Confident communicating with clients and internal teams at all levels.
About Peak Technologies
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value. Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
Client Experience Manager in Chippenham employer: Peak Technologies, Inc.
Contact Detail:
Peak Technologies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Manager in Chippenham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Experience Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to client engagement. We suggest role-playing with a friend or using mock interview tools to boost your confidence and showcase your skills effectively.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific examples where you’ve driven client satisfaction or resolved issues. We want to see how you can bring that strategic mindset to the table.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal and memorable.
We think you need these skills to ace Client Experience Manager in Chippenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Experience Manager role. Highlight your experience in client engagement and customer service, and don’t forget to showcase those relationship-building skills we’re after!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client satisfaction and how your strategic mindset can drive results. Be sure to mention any relevant experience that aligns with our needs.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent communication skills. Whether it’s through clear writing or a well-structured format, let us see how you can convey ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Peak Technologies, Inc.
✨Know Your Clients
Before the interview, research Peak Technologies and their key clients. Understand their services and how they enhance client experiences. This will help you demonstrate your knowledge and show that you're genuinely interested in being a trusted partner.
✨Showcase Your Communication Skills
As a Client Experience Manager, strong communication is crucial. Prepare to discuss examples where you've effectively communicated with clients or resolved escalations. Practise articulating your thoughts clearly and confidently, as this will reflect your ability to engage with clients at all levels.
✨Highlight Your Strategic Mindset
Be ready to share specific instances where you've used data and insights to drive improvements in client satisfaction. Think about how you can present your strategic approach to problem-solving and how it aligns with the company's goals.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview, especially around handling client escalations or leading business reviews. Practise these scenarios beforehand so you can showcase your negotiation skills and ability to think on your feet.
