At a Glance
- Tasks: Support global service teams with technical guidance and training improvements.
- Company: Join Peak Scientific, a leader in innovative technical solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by enhancing service performance and customer satisfaction.
- Qualifications: Experience in technical service or support, strong problem-solving skills required.
The predicted salary is between 40000 - 41000 £ per year.
Location: Peak International Group HQ- Inchinnan, Renfrew
Are you an experienced technical service professional with a passion for problem‑solving, knowledge sharing and improving service performance? We are looking for a Group Technical Specialist to join our Group Technical team and play a key role in supporting our regional service teams globally. In this role, you will act as an important link between Global Service, Group Technical and the Training function. You will use field insight, ticket data and service trends to identify training priorities, capability gaps and opportunities to improve first‑time‑fix performance and overall service excellence.
Role
As Group Technical Specialist, you will support the delivery of consistent, high‑quality technical support across Peak Scientific, Noblegen Cryogenics and Peak Gas Generation, acting as a key contact for regional service teams. You will provide technical guidance on escalations and regional service issues, helping teams achieve timely and effective resolutions. You will work closely with teams across Technology, Quality, Manufacturing Engineering and regional Service to ensure service requirements are understood and represented. You will also contribute to service readiness activity for new product introductions, engineering changes and product improvement initiatives. A key part of the role will be translating technical insights into practical learning requirements. You will help ensure training content reflects current field issues, engineering changes, product improvements and service best practice, while supporting the creation and continuous improvement of product and fault‑finding training for Field Service Engineers, Technical Support teams and regional trainers.
Key Responsibilities
- Support the Group Technical function in delivering consistent, high‑quality technical support across the business.
- Provide technical guidance on escalations and regional service issues to help drive timely and effective resolution.
- Analyse ticket data, field feedback and service trends to identify repeat issues, escalation themes, knowledge gaps and improvement opportunities.
- Translate technical insight into targeted training priorities, learning requirements and capability improvement actions.
- Support the development and continuous improvement of product and fault‑finding training.
- Help reduce repeat escalations and avoidable service visits through focused technical learning interventions.
- Work cross‑functionally with internal teams to support service readiness, product improvements and continuous improvement initiatives.
- Operate in a closed‑loop manner, ensuring actions are tracked, updates are communicated and improvements are completed effectively.
About You
We are looking for someone with experience in technical service, field service, technical support, technical training or a similar product‑focused technical role. You will have a strong mechanical and electrical technical understanding, with the ability to support troubleshooting and fault diagnosis. You should be comfortable interpreting technical schematics, service data, failure trends and engineering information. Knowledge of pressurised systems, pneumatics, gas generation or analytical instrumentation would be advantageous, as would experience supporting or delivering technical training or knowledge transfer.
Key Skills
- Strong technical problem‑solving and fault‑finding capability.
- Ability to convert technical issues into clear, practical learning requirements.
- Excellent communication skills, with the ability to explain technical information clearly to different audiences.
- Strong cross‑functional collaboration skills and the ability to work effectively across departments.
- Analytical approach to identifying repeat themes, knowledge gaps and improvement opportunities.
- Ability to prioritise workload across tickets, escalations and training improvement priorities.
Our values
- Put Customer First, keep customer needs at the heart of every decision and action
- Be Innovative, always curious and open to new ideas and better ways of doing things
- Stay Agile, be responsive and make timely, considered and well‑informed decisions taking accountability for the outcomes
- Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job
- Show Pride & Passion, be proud about what we do and enjoy our work
Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.
Group Technical Specialist in Erskine employer: Peak Scientific, Inc.
At Peak Scientific, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Minneapolis where innovation meets customer service excellence. Our commitment to employee growth is reflected in our competitive compensation packages, comprehensive medical and dental benefits, and generous PTO that rewards your dedication. Join us to be part of a supportive team that values your contributions and fosters a culture of continuous improvement and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Group Technical Specialist in Erskine
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We think you need these skills to ace Group Technical Specialist in Erskine
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Group Technical Specialist, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Peak Scientific, Inc. a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Peak Scientific, Inc. specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Peak Scientific, Inc.
✨Brush Up on Core Engineering Principles
Before heading into the interview with Peak Scientific, Inc., make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Peak Scientific, Inc. want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
