Field Service Engineer - DACH in Erskine

An exciting opportunity has arisen for a talented Field Service Engineer to join our Service division, covering the Leipzig area to carry out service visits and occasionally other European countries, covering Peak Scientific, Industrial and third-party products to maintain the local installed base in operational condition. This role will also be key in the day-to-day running of Peak Germany service delivery. Travel outside assigned region will be needed as required.

Responsibilities

• Carrying out planned maintenance, repairs, installations and in-house training across the product range supported in the region, in a professional, prompt and efficient manner.
• Responding effectively and professionally to all customer requests ensuring that the Technical Support team is informed to record them on to the Service Management System.
• Maintaining personal stock of parts and carry out monthly inventory checks as required.
• Regularly reviewing of service stock held in both the German warehouse and FSE van stock.
• Maintaining clear and accurate service reporting for all work carried out.
• Establishing effective relationships with HQ Technical Support, based in the UK, to ensure a high level of communication and co-operation for all aspects of customer and product support.
• Working with the service planning team, to plan the maintenance schedule for your region each month.
• Informing the European Service Manager of all serious customer complaints and escalations.
• Taking the initiative to continually enhance and develop knowledge and understanding of the complete product range.

Qualifications

Ideally you will have experience or an understanding of pressure systems and transportable gases with good practical skills and a methodical approach to resolving problems. With the ability to work under pressure against tight deadlines, you will be self-motivated and able to work autonomously. Strong communication, interpersonal and organisational skills are essential. Fluency in German and English is essential for this role in order to communicate with clients and colleagues.

About Peak Scientific

Peak Scientific was established nearly 30 years ago, and is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 700 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.

Remuneration & Equal Opportunity

There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment. If you can see yourself in our global business, please submit your CV in English for consideration. Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.