At a Glance
- Tasks: Assist with bike hire bookings, repairs, and customer service in a vibrant outdoor setting.
- Company: Join the Peak District National Park Authority, a pioneer in conservation and adventure.
- Benefits: Enjoy generous holiday, a pension scheme, and free parking while working weekends.
- Other info: Flexible working hours with opportunities to engage with diverse visitors.
- Why this job: Be part of a team that promotes outdoor fun and cares for nature.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for Cycle Hire Hub Assistants to work across our Cycle Hire hubs in Ashbourne and Parsley Hay.
Responsibilities
- Process bike hire bookings, repairs, services, sales and customer queries efficiently.
- Help the team reach income targets while delivering an exceptional customer service.
- Maintain all aspects of hiring cycles and equipment including maintenance, cleaning, safety checks, bookings (including web bookings), service history and collection of cycles in line with operational procedures.
- Support Welcome Volunteers in promoting national park messages and meeting fundraising objectives.
Qualifications
- A commitment to providing exceptional customer service.
- Good communication skills, a welcoming attitude and a love of interacting with a wide range of people.
- Able to work flexibly and adapt to different demands in a busy environment.
- Able to remain accurate and pay attention to detail when processing information.
- Able to show initiative to provide solutions to problems.
About Us
The Peak District National Park was the first of Britain’s 15 national parks and is still enjoyed by millions, looking for both adventure and a breathing space to escape. It is also the most accessible due to its proximity to four major cities of the UK and its 38,000 residents. We recognise the importance of our national park and our job is to speak up and care for the Peak District National Park for all to enjoy forever.
Benefits
- High-quality defined benefit pension scheme.
- 26–31 days holiday (plus bank holidays) with the option to purchase more.
- Volunteering leave.
- Free parking at most of our offices.
Working Hours
The post is an annualised contract working 510 hours per year. You will work Saturday and Sunday during the cycle hire season – late February to early November each year.
Our Values
- Care – We care for the Peak District National Park, the people we work with and all those we serve. It’s at the heart of everything we do.
- Enjoy – We take pride in what we do and feel good about our contribution.
- Pioneer – We were born of pioneers. We will continue to explore opportunities to inspire future generations.
Equality, Diversity and Inclusion
The Peak District National Park Authority is committed to equal opportunities. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are a “Disability Confident” employer and have committed to offering an interview to a proportionate number of applicants who declare a disability, if they meet the minimum criteria for the job. We do not offer sponsorship for visas. Evidence for the right to work in the UK will be requested before appointment.
Contact
If you have any questions about the role, please contact hr@peakdistrict.gov.uk.
Cycle Hire Hub Assistant - Weekend Only employer: PEAK DISTRICT NATIONAL PARK AUTHORITY
The Peak District National Park Authority is an exceptional employer, offering a unique opportunity to work in one of Britain's most cherished natural landscapes. With a strong commitment to employee well-being, we provide a high-quality pension scheme, generous holiday allowances, and a supportive work culture that values care, enjoyment, and pioneering spirit. Join us in making a meaningful impact while enjoying the beauty of the Peak District and contributing to its preservation for future generations.
Contact Details:
PEAK DISTRICT NATIONAL PARK AUTHORITY Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cycle Hire Hub Assistant - Weekend Only
✨Tip Number 1
Get to know the company! Research the Peak District National Park and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with people, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show your passion for cycling and the outdoors! Whether it’s a personal story or a fun fact about the Peak District, let your enthusiasm shine through during interviews. It’ll make you memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Cycle Hire Hub Assistant - Weekend Only
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your commitment to exceptional customer service in your application. We want to see how you interact with people and solve problems, so share any relevant experiences that showcase your welcoming attitude!
Be Detail-Oriented:Since accuracy is key when processing bookings and information, emphasise your attention to detail. We love candidates who can demonstrate their ability to stay organised and precise, even in a busy environment.
Flexibility is Key:Let us know about your ability to adapt to different demands. Whether it’s handling bike repairs or assisting customers, we appreciate applicants who can juggle multiple tasks and remain calm under pressure.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better, so don’t hesitate!
How to prepare for a job interview at PEAK DISTRICT NATIONAL PARK AUTHORITY
✨Know Your Stuff
Familiarise yourself with the Cycle Hire Hub's operations and the Peak District National Park. Understand the role's responsibilities, especially around bike hire bookings and customer service. This will show your genuine interest and help you answer questions confidently.
✨Show Off Your People Skills
Since this role involves interacting with a wide range of people, be ready to share examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to help someone or resolved a tricky situation.
✨Be Flexible and Adaptable
The job requires working in a busy environment, so prepare to discuss how you handle changing demands. Share specific instances where you successfully adapted to unexpected challenges or changes in your work routine.
✨Demonstrate Initiative
Think of examples where you've taken the initiative to solve problems or improve processes. This could be anything from suggesting a new way to manage bookings to helping a colleague with a task. Highlighting your proactive nature will resonate well with the interviewers.
