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For Companies At a Glance
- Tasks: Lead shifts, deliver amazing customer experiences, and drive sales in a vibrant fashion store.
- Company: Join the trendy Peachy Den team in Soho, London.
- Benefits: Full-time role with opportunities for growth and a fun work environment.
- Why this job: Be a fashion ambassador and make a real impact on customer experiences.
- Qualifications: Retail experience and strong communication skills are a must.
- Other info: Flexible hours with a supportive and inclusive team culture.
The predicted salary is between 28800 - 43200 £ per year.
Location: Peachy Den, London – Brewer Street
Contract: Full-Time
Reports to: Dual Site Manager
Role Overview
As a Supervisor, you’ll be a trusted member of the Dray Walk store team, delivering outstanding customer experiences while supporting the smooth day-to-day running of the store. You’ll take ownership when leading shifts, act as a brand ambassador on the shop floor, and help drive sales through authentic styling, product knowledge, and community-building. This role blends hands-on selling with keyholder responsibility, making it ideal for someone confident, organised, and passionate about fashion and people.
Key Responsibilities
- Keyholder & Store Operations
- Open and close the store independently when required
- Take responsibility as the senior team member on shift
- Manage daily store tasks, including:
- Organising the day planner
- Cash handling and end-of-day cashing up
- Store security and alarm procedures
- Troubleshoot issues on shift (POS problems, delivery delays, customer incidents, team challenges)
- Escalate issues to management when appropriate, using sound judgement
- Deliver a warm, personal, and memorable experience to every customer
- Build genuine relationships and understand individual customer needs
- Confidently style customers and recommend products in an authentic, non-pushy way
- Drive sales through product knowledge, upselling, and cross-selling
- Handle customer questions, feedback, and returns professionally and in line with company policy
- Maintain Peachy Den’s visual merchandising standards at all times, ensuring the store reflects the brand’s aesthetic, energy, and values
- Keep the shop floor, fitting rooms, stock areas, and back-of-house clean, organised, and presentable throughout the day
- Ensure products are steamed, folded, sized correctly, and replenished promptly
- Reset rails, tables, and displays regularly, especially during and after busy periods
- Follow VM guidelines for new drops, launches, and floor moves, and support updates as directed by management
- Take ownership of store standards when leading shifts, ensuring the space is customer-ready at all times
- Proactively identify and resolve any issues with cleanliness, tidiness, or presentation
- Balance maintaining visual standards with delivering excellent customer service during peak trading hours
- Actively support and motivate teammates on the shop floor
- Lead by example, especially during solo or keyholder shifts
- Contribute to a positive, inclusive, and collaborative store environment
- Stay proactive and engaged during quieter periods by maintaining standards, merchandising, and product knowledge
- Develop a strong understanding of Peachy Den’s product range and brand values
- Stay up to date on new drops, restocks, and seasonal collections
- Confidently communicate what makes Peachy Den unique to customers
- Represent the brand with confidence, creativity, and authenticity at all times
What We’re Looking For
- Previous experience in retail or a customer-facing role
- Strong communication and interpersonal skills
- Confident, organised, and reliable
- Comfortable taking responsibility and leading shifts
- Availability to work weekends, evenings, and peak retail periods
How to apply? Send your CV and a cover letter to careers@peachyden.co.uk
Supervisor - Soho Flagship Store employer: PEACHY DEN
Contact Detail:
PEACHY DEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Soho Flagship Store
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Peachy Den’s products and values. This way, you can show off your passion for the brand and connect with the team on a deeper level.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll be leading shifts and interacting with customers. Role-play common scenarios with friends or family to boost your confidence in handling various situations.
✨Tip Number 3
Show your leadership potential! Think of examples from your past experiences where you’ve taken charge or motivated a team. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Peachy Den family. Don’t miss out!
We think you need these skills to ace Supervisor - Soho Flagship Store
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share any relevant experiences or personal stories that highlight your enthusiasm for the industry and how it aligns with our brand values.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Supervisor role. Highlight your previous retail experience and any leadership roles you've had, showing us why you're the perfect fit for our team at Peachy Den.
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your application. Use a friendly tone and express your genuine interest in joining our team, as we’re looking for someone who can connect with our customers just as much as with us.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your CV and cover letter right away, and we can’t wait to hear from you!
How to prepare for a job interview at PEACHY DEN
✨Know the Brand Inside Out
Before your interview, dive deep into Peachy Den’s product range and brand values. Familiarise yourself with their latest collections and understand what makes them unique. This will not only impress the interviewers but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think about how you built relationships with customers and handled challenging situations. Being able to articulate these experiences will demonstrate your suitability for the role.
✨Demonstrate Leadership Qualities
As a Supervisor, you'll need to lead shifts and motivate your team. Be ready to discuss times when you've taken charge or supported your colleagues. Highlight your organisational skills and how you manage daily tasks effectively, especially during busy periods.
✨Dress the Part
Since this is a fashion role, make sure to dress in a way that reflects Peachy Den’s aesthetic. Choose an outfit that showcases your personal style while aligning with the brand. This will show that you understand the importance of visual presentation in retail.