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For Companies At a Glance
- Tasks: Lead shifts, deliver amazing customer experiences, and drive sales in a vibrant store.
- Company: Join the trendy Peachy Den team in London’s Soho.
- Benefits: Full-time role with opportunities for growth in a stylish environment.
- Why this job: Be a fashion ambassador and make a real impact on customer experiences.
- Qualifications: Retail experience and strong communication skills are a must.
- Other info: Work in a fun, inclusive team and enjoy a dynamic retail atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Location: Peachy Den, London – Brewer Street
Contract: Full-Time
Reports to: Dual Site Manager
Role Overview
As a Supervisor, you’ll be a trusted member of the Dray Walk store team, delivering outstanding customer experiences while supporting the smooth day-to-day running of the store. You’ll take ownership when leading shifts, act as a brand ambassador on the shop floor, and help drive sales through authentic styling, product knowledge, and community-building. This role blends hands-on selling with keyholder responsibility, making it ideal for someone confident, organised, and passionate about fashion and people.
Key Responsibilities
- Keyholder & Store Operations
- Open and close the store independently when required
- Take responsibility as the senior team member on shift
- Manage daily store tasks, including:
- Organising the day planner
- Cash handling and end-of-day cashing up
- Store security and alarm procedures
- Troubleshoot issues on shift (POS problems, delivery delays, customer incidents, team challenges)
- Escalate issues to management when appropriate, using sound judgement
- Deliver a warm, personal, and memorable experience to every customer
- Build genuine relationships and understand individual customer needs
- Confidently style customers and recommend products in an authentic, non-pushy way
- Drive sales through product knowledge, upselling, and cross-selling
- Handle customer questions, feedback, and returns professionally and in line with company policy
- Maintain Peachy Den’s visual merchandising standards at all times, ensuring the store reflects the brand’s aesthetic, energy, and values
- Keep the shop floor, fitting rooms, stock areas, and back-of-house clean, organised, and presentable throughout the day
- Ensure products are steamed, folded, sized correctly, and replenished promptly
- Reset rails, tables, and displays regularly, especially during and after busy periods
- Follow VM guidelines for new drops, launches, and floor moves, and support updates as directed by management
- Take ownership of store standards when leading shifts, ensuring the space is customer-ready at all times
- Proactively identify and resolve any issues with cleanliness, tidiness, or presentation
- Balance maintaining visual standards with delivering excellent customer service during peak trading hours
- Actively support and motivate teammates on the shop floor
- Lead by example, especially during solo or keyholder shifts
- Contribute to a positive, inclusive, and collaborative store environment
- Stay proactive and engaged during quieter periods by maintaining standards, merchandising, and product knowledge
- Develop a strong understanding of Peachy Den’s product range and brand values
- Stay up to date on new drops, restocks, and seasonal collections
- Confidently communicate what makes Peachy Den unique to customers
- Represent the brand with confidence, creativity, and authenticity at all times
What We’re Looking For
- Previous experience in retail or a customer-facing role
- Strong communication and interpersonal skills
- Confident, organised, and reliable
- Comfortable taking responsibility and leading shifts
- Availability to work weekends, evenings, and peak retail periods
How to apply? Send your CV and a cover letter to
Supervisor - Soho Flagship Store in London employer: PEACHY DEN
Contact Detail:
PEACHY DEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Soho Flagship Store in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Peachy Den’s products and values. This way, you can show off your passion for the brand and connect with the team on a personal level.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Supervisor role.
✨Tip Number 3
Show your personality! When you’re in the interview, let your authentic self shine through. Share stories that highlight your customer service skills and how you’ve handled challenges in the past—this is what makes you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested in the position and keeps you fresh in their minds.
We think you need these skills to ace Supervisor - Soho Flagship Store in London
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share why you’re excited about the role and how your personal style aligns with Peachy Den’s aesthetic. We want to see your personality come alive in your words!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your relevant experience in retail and customer service, and don’t forget to mention any leadership roles you've had. We appreciate when applicants take the time to connect their skills to what we’re looking for!
Be Authentic and Personable: In your written application, aim for a friendly and approachable tone. We value genuine connections, so let us know how you build relationships with customers and teammates. Show us that you can bring warmth and positivity to our store!
Proofread Before You Hit Send: Before submitting your application, give it a good read-through. Check for any typos or grammatical errors, as these can make a big difference. We want to see that you pay attention to detail, so take a moment to ensure everything is polished and professional!
How to prepare for a job interview at PEACHY DEN
✨Know Your Stuff
Before the interview, dive deep into Peachy Den’s product range and brand values. Familiarise yourself with their latest collections and be ready to discuss how you can authentically represent the brand. This shows your passion for fashion and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead shifts confidently. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive store environment, especially during busy periods.
✨Customer Experience is Key
Think of specific instances where you've delivered outstanding customer service. Be ready to share how you built relationships with customers and handled feedback or returns professionally. This will demonstrate your commitment to creating memorable experiences for every shopper.
✨Visual Merchandising Matters
Understand the importance of visual merchandising in retail. Bring ideas on how you would maintain Peachy Den’s aesthetic and keep the store looking its best. Discuss any previous experience you have with merchandising and how you can contribute to the store's presentation.