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- Tasks: Lead two vibrant stores, delivering exceptional customer experiences and driving sales performance.
- Company: Join Peachy Den, a trendy fashion brand with a community-focused ethos.
- Benefits: Enjoy 28 days off, flexible schedules, generous clothing allowance, and a 45% staff discount.
- Why this job: Be the heartbeat of our flagship and community stores, making a real impact in retail.
- Qualifications: 3+ years in retail management, strong leadership, and a passion for fashion.
- Other info: Great opportunity for career growth in a dynamic, supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
As the Flagship & Community Store Manager at Peachy Den, you are the heartbeat of our physical retail operation, leading the teams across two locations; our forthcoming flagship in Soho and our community store in Dray Walk, East London. You will deliver exceptional customer experiences, uphold both spaces as inspiring, well-run environments, and ensure consistency in brand standards across locations. Reporting to the Head of Operations & Commercial Strategy, you will oversee all aspects of each store’s performance, team development, daily operations, and in-store activations.
Responsibilities:
- Sales & Performance
- Take full ownership of the stores’ sales results, ensuring targets are consistently met and exceeded.
- Lead the team to deliver measurable results, fostering a culture of accountability and performance.
- Monitor KPI trends and identify opportunities to maximise revenue.
- Analyse store performance, share insights with HQ, and implement improvements to drive both short-term results and long-term growth.
- Leadership & Team Management
- Lead, motivate, and develop retail teams across both locations to support sales and service excellence.
- Directly line-manage two Store Leads, supporting their development, performance, and leadership of their teams.
- Conduct 1:1s, coaching, and performance reviews, monitoring staff contribution to sales and KPI targets.
- Oversee recruitment, onboarding, and ongoing training of Sales Assistants and Keyholders.
- Foster a positive, inclusive, values-led culture that drives engagement and results.
- Operations & Administration
- Ensure daily operational procedures are completed efficiently to support smooth trading.
- Oversee till reconciliation, cash handling, and reporting to maintain accuracy and support KPI tracking.
- Manage scheduling and labour allocation in line with expected footfall and sales targets.
- Maintain Health & Safety and security protocols, ensuring uninterrupted trading and staff safety.
- Stock Management & Visual Merchandising
- Maintain brand-standard merchandising to support sales and enhance the customer experience.
- Oversee stock levels, restocking, and faulty stock procedures to ensure product availability and minimise loss.
- Conduct regular stock checks and maintain organised stockrooms to support smooth operations and maximise sales.
- Customer Service & Brand Experience
- Lead by example on the shop floor, delivering exceptional service that drives loyalty and conversion.
- Gather customer insights and share with HQ to inform product, merchandising, and sales strategies.
- Champion the Peachy Den ethos in every interaction, enhancing both customer experience and sales potential.
- Events, Activations & Reporting
- Partner with HQ to plan in-store events and activations that drive footfall and revenue.
- Provide feedback on event performance and in-store trends, implementing actionable improvements.
- Prepare weekly summaries of store performance, including key insights on staff, customers, and sales trends.
Requirements:
- 3+ years’ experience in retail management, ideally in a premium, fashion, or multi-site environment.
- Proven track record of driving sales performance and achieving commercial targets.
- Strong leadership skills with experience managing, coaching, and developing teams.
- Excellent communication skills and confidence managing cross-location handovers.
- Highly organised, with the ability to prioritise across two stores and manage shifting demands.
- Strong understanding of store operations, including cash handling, rotas, H&S, and security procedures.
- Experience in visual merchandising and maintaining brand presentation standards.
- Comfortable analysing retail KPIs (footfall, conversion, ATV, UPT) and turning insights into action.
- Confident handling customer escalations and delivering premium-level service.
- Proactive problem solver with a hands-on, can-do attitude.
- Reliable and punctual, with strong time management and attention to detail.
- Flexibility to work weekends, evenings, and events as required.
- Ability to build strong relationships with HQ teams, customers, and the wider community.
- Strong understanding of Peachy Den’s brand principles, tone of voice, and community-led ethos, with the ability to embody and champion these in-store.
Desirable: Experience managing or working during new store openings, including launch planning and operational setup.
Benefits:
- 20 days annual holiday plus bank holidays, for a total of 28 days off per year. (If you work a bank holiday, you’ll receive an alternative day off.)
- Flexible rolling schedule: Enjoy a balanced rota with predictable time off, including at least one full weekend off every month, while still covering key trading periods.
- Generous clothing allowance.
- 45% staff discount.
- Auto-enrolment pension scheme.
How to apply? Send your CV and a cover letter to careers@peachyden.co.uk
Flagship & Community Store Manager (Dual-site) in London employer: PEACHY DEN
Contact Detail:
PEACHY DEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flagship & Community Store Manager (Dual-site) in London
✨Tip Number 1
Get to know the company inside out! Research Peachy Den's values, products, and community initiatives. This will help you connect with the brand during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Flagship & Community Store Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for your interview by practising common questions related to retail management and leadership. Think about how you would handle specific scenarios, like boosting sales or managing a team across two locations. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Peachy Den family. Good luck!
We think you need these skills to ace Flagship & Community Store Manager (Dual-site) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and what makes you excited about joining our team at Peachy Den.
Tailor Your CV: Make sure your CV is tailored to the Flagship & Community Store Manager role. Highlight your relevant experience in retail management and any achievements that demonstrate your ability to drive sales and lead teams effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Share specific examples of your leadership style and how you've successfully managed teams or improved store performance in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at PEACHY DEN
✨Know the Brand Inside Out
Before your interview, dive deep into Peachy Den's ethos, values, and product range. Understanding their community-led approach and how they engage with customers will help you demonstrate your alignment with their brand during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight specific instances where you motivated staff, improved performance, or handled challenges. This will show that you're ready to take on the dual-site management responsibilities.
✨Be Ready to Discuss KPIs
Brush up on your knowledge of retail KPIs like footfall, conversion rates, and average transaction value. Be prepared to discuss how you've used these metrics to drive sales and improve store performance in the past.
✨Engage with Customer Service Scenarios
Think about how you would handle various customer service situations, especially escalations. Being able to articulate your approach to delivering exceptional service will be key, as this role is all about enhancing the customer experience.
