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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage e-commerce operations for a trendy fashion brand.
- Company: Join Peachy Den, a rapidly growing international fashion brand with a creative vision.
- Benefits: Competitive salary, hybrid working, and opportunities to grow in the fashion industry.
- Why this job: Be part of a dynamic team that shapes premium online experiences for fashion lovers.
- Qualifications: Experience in customer service and e-commerce, with strong communication skills.
- Other info: Fast-paced environment with a focus on creativity and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
About Peachy Den
Peachy Den is an internationally recognised fashion brand with a strong creative vision and a rapidly growing global presence. With a distinctive identity that resonates across both digital and physical retail, the brand operates two UK stores (East London and Soho – opening March 2026) alongside a fast-scaling e-commerce and wholesale business. We are seeking an exceptional Customer Service & E-commerce Executive to join our London team. This role is central to ensuring that Peachy Den’s customers continue to receive thoughtful, seamless, and premium experiences online as the brand grows.
You’ll work closely with the Head of E-commerce / Digital to make sure our website, launches, and customer interactions reflect the care, style, and responsiveness our community expects.
The role
Peachy Den is growing, and as our community expands, so does the volume and complexity of how customers interact with us online. At Peachy Den, excellence is non-negotiable — every customer interaction and site experience should feel seamless, thoughtful, and on-brand. This is a hands‑on, practical role for someone who is organised, calm under pressure, and genuinely enjoys helping people. You will ensure that Peachy Den’s e-commerce channel continues to feel well‑run, responsive, and high‑quality as we scale, shaping the day‑to‑day experience of our customers while supporting the smooth operation of the website behind the scenes.
What you’ll be doing
- Customer Experience
- Deliver fast, clear, and empathetic responses across email, social, and chat using Gorgias.
- Resolve orders, returns, delivery, and product queries with professional poise.
- Identify patterns, flag issues, and suggest improvements to elevate the customer journey.
- Maintain FAQs and help centre content, ensuring clarity and on‑brand tone.
- E-commerce
- Upload products, descriptions, and imagery with accuracy and brand consistency.
- Support launches, promotions, and site updates, ensuring flawless execution.
- Monitor site performance, flag friction points, and feed insights into the team.
- Assist with reporting on KPIs (CSAT, returns, order accuracy) to inform improvements.
- Cross‑functional
- Share insights with E-commerce, Marketing, and Operations to drive continuous improvement.
- Support peak trading periods and key launches, keeping the experience seamless.
About you
- Experience in customer service within e-commerce or retail, with strong problem‑solving skills.
- Excellent written communication and sensitivity to brand tone.
- Organised, proactive, and solutions‑driven.
- Comfortable using Gorgias, Shopify, and other digital tools (Klaviyo knowledge is a plus).
- Passionate about fashion, digital retail, and growing brands.
- Calm under pressure and able to balance multiple priorities.
This role is full time based in our East London office. Salary dependant on experience.
Customer Service & E-commerce Executive employer: PEACHY DEN
Contact Detail:
PEACHY DEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & E-commerce Executive
✨Tip Number 1
Network like a pro! Reach out to people in the fashion and e-commerce industry, especially those connected to Peachy Den. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got experience with customer service or e-commerce tools like Gorgias or Shopify, make sure to highlight that in conversations. We love seeing candidates who are ready to hit the ground running!
✨Tip Number 3
Be proactive! If you notice something on our website that could be improved or have ideas for enhancing customer experience, don’t hesitate to share them during your chats with us. It shows you’re genuinely interested in making Peachy Den even better.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of our Peachy Den family from the get-go!
We think you need these skills to ace Customer Service & E-commerce Executive
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share any relevant experiences or interests that connect you to the Peachy Den brand. We want to see how you resonate with our creative vision.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to customer service and e-commerce. We appreciate a well-structured application that’s easy to read!
Tailor Your Application: Make sure to customise your application for the Customer Service & E-commerce Executive role. Highlight specific experiences that align with the job description, like your familiarity with tools like Gorgias and Shopify. We love seeing how you fit into our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at PEACHY DEN
✨Know the Brand Inside Out
Before your interview, dive deep into Peachy Den's brand identity and values. Familiarise yourself with their product range, recent launches, and social media presence. This will not only show your genuine interest but also help you align your answers with their brand ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service, especially in e-commerce or retail. Highlight how you resolved issues, maintained a positive tone, and contributed to a seamless customer experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Practical Scenarios
Expect to face practical scenarios during the interview that reflect real-life challenges at Peachy Den. Think about how you would handle common customer queries or site performance issues. Practising these scenarios can help you articulate your thought process clearly and demonstrate your problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions to ask your interviewers about the role, team dynamics, and future projects. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. Consider asking about how they measure success in customer service or what upcoming launches they’re excited about.