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- Tasks: Lead and inspire teams in two vibrant retail locations, delivering exceptional customer experiences.
- Company: Join Peachy Den, a trendy brand with a community-focused ethos.
- Benefits: Enjoy 28 days off, flexible schedules, generous discounts, and a clothing allowance.
- Why this job: Be the heartbeat of our flagship store and make a real impact in the community.
- Qualifications: 3+ years in retail management with strong leadership and sales skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As the Flagship & Community Store Manager at Peachy Den, you are the heartbeat of our physical retail operation, leading the teams across two locations; our forthcoming flagship in Soho and our community store in Dray Walk, East London.
You will deliver exceptional customer experiences, uphold both spaces as inspiring, well-run environments, and ensure consistency in brand standards across locations. Reporting to the Head of Operations & Commercial Strategy, you will oversee all aspects of each store's performance, team development, daily operations, and in-store activations.
Sales & Performance- Take full ownership of the stores' sales results, ensuring targets are consistently met and exceeded.
- Lead the team to deliver measurable results, fostering a culture of accountability and performance.
- Analyse store performance, share insights with HQ, and implement improvements to drive both short-term results and long-term growth.
- Lead, motivate, and develop retail teams across both locations to support sales and service excellence.
- Directly line-manage two Store Leads, supporting their development, performance, and leadership of their teams.
- Conduct 1:1s, coaching, and performance reviews, monitoring staff contribution to sales and KPI targets.
- Oversee recruitment, onboarding, and ongoing training of Sales Assistants and Keyholders.
- Ensure daily operational procedures are completed efficiently to support smooth trading.
- Oversee till reconciliation, cash handling, and reporting to maintain accuracy and support KPI tracking.
- Manage scheduling and labour allocation in line with expected footfall and sales targets.
- Maintain Health & Safety and security protocols, ensuring uninterrupted trading and staff safety.
- Maintain brand-standard merchandising to support sales and enhance the customer experience.
- Conduct regular stock checks and maintain organised stockrooms to support smooth operations and maximise sales.
- Lead by example on the shop floor, delivering exceptional service that drives loyalty and conversion.
- Gather customer insights and share with HQ to inform product, merchandising, and sales strategies.
- Champion the Peachy Den ethos in every interaction, enhancing both customer experience and sales potential.
- Partner with HQ to plan in-store events and activations that drive footfall and revenue.
- Provide feedback on event performance and in-store trends, implementing actionable improvements.
- Prepare weekly summaries of store performance, including key insights on staff, customers, and sales trends.
- 3+ years' experience in retail management, ideally in a premium, fashion, or multi-site environment.
- Proven track record of driving sales performance and achieving commercial targets.
- Strong leadership skills with experience managing, coaching, and developing teams.
- Highly organised, with the ability to prioritise across two stores and manage shifting demands.
- Strong understanding of store operations, including cash handling, rotas, H&S, and security procedures.
- Experience in visual merchandising and maintaining brand presentation standards.
- Comfortable analysing retail KPIs (footfall, conversion, ATV, UPT) and turning insights into action.
- Reliable and punctual, with strong time management and attention to detail.
- Flexibility to work weekends, evenings, and events as required.
- Ability to build strong relationships with HQ teams, customers, and the wider community.
- Strong understanding of Peachy Den's brand principles, tone of voice, and community-led ethos, with the ability to embody and champion these in-store.
- Experience managing or working during new store openings, including launch planning and operational setup.
- 20 days annual holiday plus bank holidays, for a total of 28 days off per year. (If you work a bank holiday, you'll receive an alternative day off.)
- Flexible rolling schedule: Enjoy a balanced rota with predictable time off, including at least one full weekend off every month, while still covering key trading periods.
- Generous clothing allowance.
- 45% staff discount.
- Auto-enrolment pension scheme.
Community Shop Manager in City of London employer: PEACHY DEN
Contact Detail:
PEACHY DEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Shop Manager in City of London
✨Tip Number 1
Get to know the company inside out! Research Peachy Den's values, products, and community initiatives. This way, when you walk into that interview, you can show us just how passionate you are about being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about your past experiences in retail management and how they relate to the role. We want to hear about how you've driven sales, managed teams, and created exceptional customer experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing us your enthusiasm for the position. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Community Shop Manager in City of London
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! We want to see how excited you are about creating amazing customer experiences and leading a team. Share specific examples of how you've made a difference in previous roles.
Highlight Your Leadership Skills: As a Community Shop Manager, you'll be leading teams across two locations. Make sure to showcase your leadership experience in your application. Talk about how you've motivated teams, conducted training, or managed performance reviews. We love seeing how you can inspire others!
Be Data-Driven: We’re all about results at StudySmarter, so don’t forget to mention your experience with analysing sales performance and KPIs. Include any specific metrics you've improved in past roles. This shows us you understand the importance of driving sales and making data-informed decisions.
Tailor Your Application: Make your application stand out by tailoring it to our brand and ethos. Research Peachy Den and reflect our values in your writing. We want to see that you understand our community-led approach and how you can contribute to it. And remember, apply through our website for the best chance!
How to prepare for a job interview at PEACHY DEN
✨Know the Brand Inside Out
Before your interview, dive deep into Peachy Den's ethos, products, and community initiatives. Understanding their brand principles will help you demonstrate how you can embody and champion these values in-store.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight specific instances where you motivated staff, improved performance, or managed challenges, as this will resonate well with their focus on team development.
✨Be Ready to Discuss KPIs
Brush up on retail KPIs like footfall, conversion rates, and average transaction value. Be prepared to discuss how you've used data to drive sales performance and what strategies you implemented to achieve targets.
✨Engage with Customer Experience Insights
Think about how you've gathered and acted on customer feedback in past roles. Be ready to share insights on how you can enhance customer experiences at Peachy Den, as this is a key part of the role.
