Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer concerns, support the team, and drive continuous improvement.
- Company: Leading housebuilding company focused on customer satisfaction.
- Benefits: Competitive salary, annual bonus, pension scheme, and 25 days holiday.
- Why this job: Make a real difference in customer experiences and develop your career.
- Qualifications: Experience in fast-paced Customer Care, preferably in housebuilding.
- Other info: Flexible working hours and opportunities for personal development.
The predicted salary is between 35000 - 45000 £ per year.
This position requires you to act as a deputy to the Head of Customer Care for customer escalations when required. The role involves managing complex customer concerns and complaints, supporting the wider team, and contributing to continuous improvement initiatives. This role reports to the Division’s Head of Customer Care.
Principal accountabilities of the Senior Customer Care Coordinator role include:
- Effectively manage the workload and tasks of the Customer Care team to ensure fair distribution and timely responses aligned with customer needs and service level agreements, when instructed by the Head of Customer Care.
- Build strong rapport with customers through courtesy calls, home visits, and drop-in sessions at designated developments.
- Champion the NHBC Customer Satisfaction Survey through positive engagement throughout the customer journey.
- Take ownership of escalated complaints and complex customer issues, supporting resolution through to completion.
- Maintain and regularly update records of NHBC claims, tracking progress to ensure resolution within agreed service levels.
- Manage material costs, purchase orders (POs), and contra charges efficiently and in line with financial authority.
- Ensure all departmental administration is current and accurate, producing meaningful reports to support decision-making and performance tracking.
- Contribute to divisional customer outcomes and experience by actively participating in team meetings, site closure meetings, and ad hoc sessions.
- Liaise regularly with the Head of Customer Care to provide input into departmental planning, KPIs, and staff development/training initiatives.
Please note: The above list of accountabilities is not exclusive or exhaustive. The post holder may be required to undertake additional duties as reasonably expected within the scope of the role.
Experience, Qualifications and Skills
- Significant relevant experience of working in a fast-paced Customer Care environment.
- Experience of working as a Customer Care Coordinator in housebuilding is a minimum requirement.
- Willing to be flexible in respect to day-to-day duties and hours worked.
- Ability to travel to all development sites and the divisional office.
In return we can offer you:
- Competitive salary
- Competitive annual bonus
- Contributory pension scheme
- 25 days holiday, plus bank holidays
- Access to discounts and benefits portal
- ShareSave Scheme
- Cycle to Work Scheme
- Life assurance
- Holiday Purchase Scheme
- Earn and Learn Opportunities
Senior Customer Care Coordinator - Housebuilding in Livingston employer: Peace Recruitment Group Ltd
Contact Detail:
Peace Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Care Coordinator - Housebuilding in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the housebuilding industry and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even a referral.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you’d handle complex customer issues or escalated complaints. We all know that real-life examples speak volumes, so have a few stories ready to share.
✨Tip Number 3
Show off your passion for customer care! During interviews, highlight your commitment to improving customer experiences and how you’ve contributed to team success in previous roles. It’s all about making that connection!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Customer Care Coordinator - Housebuilding in Livingston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer care, especially in housebuilding. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills: As a Senior Customer Care Coordinator, strong communication is key. Use your application to demonstrate how you've effectively managed customer concerns and built rapport in previous roles. We love seeing examples of your customer engagement!
Highlight Problem-Solving Abilities: This role involves handling complex customer issues, so be sure to include specific instances where you’ve successfully resolved escalated complaints. We’re looking for candidates who can take ownership and drive solutions!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Peace Recruitment Group Ltd
✨Know Your Customer Care Stuff
Make sure you brush up on your knowledge of customer care principles, especially in the housebuilding sector. Be ready to discuss specific examples from your past experience where you've successfully managed complex customer concerns or escalated complaints.
✨Showcase Your Team Spirit
This role involves working closely with a team, so be prepared to talk about how you’ve contributed to team dynamics in previous positions. Share instances where you’ve supported colleagues or participated in team meetings to improve customer outcomes.
✨Demonstrate Your Problem-Solving Skills
Think of a few challenging customer issues you've resolved in the past. During the interview, explain your thought process and the steps you took to reach a resolution. This will show that you can take ownership of escalated complaints effectively.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your ability to handle customer escalations. Practice responding to hypothetical situations related to customer care, focusing on how you would manage workload distribution and ensure timely responses.