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- Tasks: Welcome visitors with a smile, answer calls, and support the reception team.
- Company: Grove House, a compassionate hospice in St Albans.
- Benefits: Make a meaningful impact, gain experience, and be part of a supportive team.
- Other info: Flexible hours available; training provided for all tasks.
- Why this job: Help create a calm environment for families during difficult times.
- Qualifications: Friendly, approachable, and willing to learn; no prior experience needed.
Are you someone who loves to greet people with a smile and make them feel at ease? We are looking for friendly, compassionate volunteers to join our reception team at our outpatients building in St Albans.
Opportunity details
- Team: Facilities
- Likely hours: Monday mornings or Thursday afternoons. If you have some flexibility to cover other shifts from time to time that would be great.
As a valued member of our reception team, you will help everything run smoothly. Tasks may include:
- Giving visitors a warm, friendly welcome when they arrive
- Answering phone calls, taking messages and passing them on to the right people
- Helping visitors feel comfortable while they wait for appointments
- Signing visitors in and supporting general enquiries
- Accepting deliveries and donations (with support from staff)
- Keeping the reception and waiting area tidy and welcoming
- Helping with refreshments, directions and information
- Selling raffle tickets, lottery tickets or small shop items
Every interaction you have helps create a calm, reassuring experience for people visiting our hospice services.
Who we’re looking for
- You don’t need previous receptionist experience — we’re looking for someone who is:
- Friendly, approachable and calm
- A good listener with a reassuring manner
- Comfortable answering the phone and passing on messages
- Confident using basic IT (training provided)
- Sensitive to people who may be anxious or distressed
- Aged 18 or over
This is a fairly active role, involving moving around the reception and waiting areas. We’ll happily talk through any support or reasonable adjustments you might need.
Why volunteer with us?
- Using your skills: Your communication skills mean that everyone is welcomed
- Making a difference: For patients and families who are dealing with a difficult time, having a friendly welcome can make all the difference
- Being part of a team: Our friendly team is supportive and welcoming
Learn more about volunteering with Rennie Grove Peace. Without the time our volunteers give to support all areas of our work, we couldn’t help all the families who need us. We have a wide range of volunteer roles with varying time commitments to suit people in different circumstances.
Receptionist volunteer – Grove House, St Albans employer: Peace Hospice Care
Contact Detail:
Peace Hospice Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist volunteer – Grove House, St Albans
✨Tip Number 1
Get to know the organisation! Before you step into that reception role, do a bit of research on Grove House and their mission. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your warm welcome! Since you'll be greeting visitors, it’s key to have a friendly and approachable demeanour. Try rehearsing how you’d greet someone at the door or answer the phone – it’ll make you feel more confident when the time comes.
✨Tip Number 3
Be flexible with your availability! If you can cover extra shifts or help out during busy times, it shows your commitment and willingness to support the team. Plus, it’s a great way to meet more people and gain experience.
✨Tip Number 4
Don’t forget to follow up! After your initial chat or interview, drop a quick thank-you note or email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Receptionist volunteer – Grove House, St Albans
Some tips for your application 🫡
Show Your Friendly Side: Since this role is all about making people feel welcome, let your personality shine through in your application. Share a bit about why you love greeting people and how you can bring a smile to their faces!
Highlight Relevant Skills: Even if you don’t have receptionist experience, think about any past roles or experiences where you’ve used your communication skills. We want to see how you can make a difference with your friendly approach!
Be Clear About Your Availability: Mention the days and times you’re available to volunteer. If you can be flexible, let us know! This helps us understand how you can fit into our team at Grove House.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get you started on this rewarding journey with us!
How to prepare for a job interview at Peace Hospice Care
✨Show Your Friendly Side
Since the role is all about greeting people with a smile, make sure to showcase your friendly and approachable nature during the interview. Practice a warm introduction and think of examples where you've made others feel welcome.
✨Demonstrate Compassion
This position requires sensitivity towards visitors who may be anxious or distressed. Prepare to discuss any past experiences where you’ve shown compassion or helped someone in a tough situation. It’ll show that you understand the importance of this role.
✨Brush Up on Communication Skills
As you'll be answering phone calls and passing on messages, it’s crucial to demonstrate good communication skills. Consider practicing common phone scenarios or role-playing with a friend to build your confidence.
✨Be Ready to Discuss Flexibility
The job mentions flexibility in covering shifts. Be prepared to talk about your availability and willingness to adapt. This shows that you’re committed and ready to support the team whenever needed.