At a Glance
- Tasks: Lead our repairs teams to deliver high-quality service and ensure customer satisfaction.
- Company: Join Peabody, a company that values kindness, diversity, and innovation.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a strong pension scheme.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by leading teams and improving service delivery.
- Qualifications: Experience in trades, leadership skills, and a full UK driving licence required.
The predicted salary is between 35000 - 45000 € per year.
Our Vacancy Trade Supervisor – Specialist Works – Lead Our Repairs Teams to Deliver High‑Quality Service.
Are you an experienced trades professional with strong leadership skills? As a Trade Supervisor – Specialist Works at Peabody, you’ll support the smooth delivery of our responsive repairs service across a wide geographical area. We’re looking for someone with a solid trade background, strong commercial awareness and the confidence to lead teams while ensuring repairs are completed safely, efficiently and to a high standard. This is a role where your technical expertise and people skills will truly make an impact. You’ll oversee operatives, maintain service standards, drive first‑time‑fix performance and ensure customers receive a professional, high‑quality experience every time.
What You’ll Do
- Maintain a strong focus on first‑time fix and effective van stock management
- Demonstrate high levels of customer service and professionalism when dealing with residents and stakeholders
- Ensure all repairs are completed safely, efficiently and to an excellent standard
- Update PDA devices with schedules, job details and work progress
- Uphold Peabody’s corporate image and service standards
- Work with operatives and managers to set targets, KPIs and performance goals
- Support learning and development needs and promote continuous improvement
- Ensure proactive and effective delivery of all services
- Maintain and deliver required documentation accurately and on time
- Liaise with relevant staff and teams across the organisation
- Work flexibly, including occasional evenings and weekends when required
- Adhere to all Peabody/PGM Health & Safety, Equality & Diversity and Environmental policies
What You’ll Need
- Asbestos Awareness Training
- SSSTS or IOSH training
- Trade City & Guilds / NVQ qualification, or equivalent experience with strong references
- Full UK driving licence
- Multi‑trade discipline experience
- Experience within a domestic maintenance or repairs environment
- Ability to manage van Impress stock and reduce non‑productive time
- Strong PDA/handheld device skills including updating job statuses and uploading images
- Excellent verbal communication and interpersonal skills
- Strong planning and organisational skills
- Basic understanding of Schedule of Rates
- Ability to communicate effectively with management
- Knowledge of the London area
- Ability to work independently and as part of a team
You Will Be
- Skilled at analysing reports and data to identify performance issues
- Able to support the Customer Feedback Team with complaints and embed lessons learned
- Confident ensuring compliance with all business policies and procedures
- Capable of carrying out desktop post‑inspections of completed works
- Supportive when providing people‑focused guidance to operatives and planners
- Able to ensure resources are used efficiently across direct labour and planning teams
- A strong collaborator with supply‑chain partners
- Committed to safe working practices and delivering high‑quality repairs
- Able to maintain professionalism, confidentiality and good judgement
- A team player with excellent time‑management and prioritisation skills
- Calm, polite and tactful with residents
- Strong in both written and verbal communication
- Detail‑oriented and committed to continuous improvement
- Flexible with working hours when required
- Confident using handheld technology and mobile IT systems
Why Join Us
When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We’re committed to creating a workplace where everyone feels supported, included and empowered.
What We Offer
- 25 days annual leave for office and supervisors, plus bank holidays. 23 for ops
- Statutory family and sick leave/pay.
- Access to the flex benefits scheme.
- Able to join the Group pension scheme.
- Access to the employee assistance programme.
- X4 salary life assurance
- Pension 10%
Trade Supervisor - Specialist Works employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer that values kindness, diversity, and innovation. As a Trade Supervisor – Specialist Works, you will not only lead a dedicated team in delivering high-quality repairs but also benefit from a supportive work culture that prioritises employee growth and well-being, offering 25 days of annual leave, a robust pension scheme, and access to various employee assistance programmes. Join us in making a meaningful impact in the community while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Supervisor - Specialist Works
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the lookout for a Trade Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and leadership examples. Think about how you've led teams in the past and be ready to share those stories. We want to hear how you’ve tackled challenges and delivered high-quality service!
✨Tip Number 3
Showcase your customer service skills during interviews. Remember, as a Trade Supervisor, you'll be dealing with residents and stakeholders. Highlight your ability to maintain professionalism and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Peabody and contributing to our mission of delivering high-quality repairs.
We think you need these skills to ace Trade Supervisor - Specialist Works
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Trade Supervisor role. Highlight your relevant trade experience, leadership skills, and any specific achievements that align with what we’re looking for at Peabody.
Showcase Your People Skills:Since this role involves leading teams and interacting with residents, don’t forget to emphasise your interpersonal skills. Share examples of how you’ve successfully managed teams or resolved customer issues in the past.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your qualifications and experiences without having to sift through unnecessary fluff!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Peabody
✨Know Your Trade Inside Out
Make sure you brush up on your technical knowledge related to the trade. Be prepared to discuss specific repair scenarios and how you would handle them. This shows that you not only have the experience but also the confidence to lead a team effectively.
✨Demonstrate Leadership Skills
Think of examples where you've successfully led a team or managed a project. Highlight your ability to set targets, drive performance, and support your team’s development. This will show that you can uphold service standards and maintain professionalism.
✨Showcase Your Customer Service Mindset
Prepare to talk about how you’ve handled customer interactions in the past. Emphasise your commitment to delivering high-quality service and how you ensure customer satisfaction. This is crucial for a role that involves liaising with residents and stakeholders.
✨Be Ready for Practical Scenarios
Expect to face situational questions or even practical assessments during the interview. Think through how you would manage van stock, update job statuses, or deal with unexpected issues. This will demonstrate your problem-solving skills and readiness for the role.
