At a Glance
- Tasks: Lead service design projects to enhance resident experiences and improve organisational services.
- Company: Peabody, a people-focused organisation dedicated to bettering community services.
- Benefits: Flexible hybrid working, supportive environment, and a focus on diversity.
- Other info: Join a dynamic team committed to meaningful change and better service delivery.
- Why this job: Make a real difference in residents' lives through innovative service design.
- Qualifications: Experience in service design and strong facilitation skills.
The predicted salary is between 54000 - 66000 £ per year.
Peabody is seeking a Service Design Lead to shape better services for residents and colleagues.
You’ll work with Repairs and Complaints teams, using human‑centred design to improve journeys and deliver meaningful change across the organisation.
You’ll lead discovery to implementation, run workshops, and translate insights into practical solutions.
The role offers flexible hybrid working and a supportive environment centred on people, diversity and delivering better experiences for service users.
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Service Design Lead: Shape Better Resident Journeys employer: Peabody
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