At a Glance
- Tasks: Manage customer experiences in new build homes and resolve defects efficiently.
- Company: Join Peabody, a values-driven organisation focused on community and innovation.
- Benefits: Enjoy 30 days holiday, flexible working, and a supportive environment.
- Other info: Flexible hybrid working with opportunities for career growth and networking.
- Why this job: Make a real impact on customer satisfaction while developing your skills.
- Qualifications: Experience in housing or construction, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Looking to step into a fast‑paced, hands‑on role where you can make an immediate impact? As a Resolution Coordinator, you’ll play a vital role in ensuring our customers have the best possible experience in their new homes. From the moment residents move in, you’ll be their trusted point of contact – owning and driving the resolution of any defects, keeping them informed, and working with a range of stakeholders to make things right quickly and effectively. This is an exciting opportunity to work across new build housing, build strong relationships with contractors and internal teams, and gain exposure to a wide range of projects and schemes.
What You’ll Be Doing
You’ll take ownership of a portfolio of new build homes, managing defects from initial report through to resolution. No two days will be the same—you’ll be balancing stakeholder management, customer communication, and performance monitoring to ensure high‑quality outcomes.
Your Key Responsibilities Will Include
- Managing and coordinating property defects within agreed timescales
- Acting as the main point of contact for residents during the defects liability period
- Building strong relationships with contractors, developers, and internal teams
- Monitoring contractor performance and holding partners accountable for delivery
- Keeping accurate, up‑to‑date records using systems such as Clixifix and housing platforms
- Providing clear, proactive updates to residents and colleagues
- Supporting handovers and carrying out end‑of‑defects inspections
You’ll typically spend 2 days a week in the office or on‑site, giving you the flexibility to balance collaboration and independent working.
What We’re Looking For
We’re looking for someone who can confidently manage competing priorities, and deliver an excellent customer experience.
You’ll Bring
- Experience in defects resolution, aftercare, repairs, or a similar role (housing or construction)
- Strong communication skills and confidence working with multiple stakeholders
- A solid understanding of construction processes and defects management
- Excellent organisation and time‑management skills
- The ability to problem‑solve independently and manage expectations effectively
- Good IT skills, including experience with systems and Excel
Desirable (but Not Essential)
- Knowledge of NHBC or defects liability processes
- Experience using systems such as Clixifix, Northgate or Vantage
Why You'll Love This Role
- Work on new build developments and see projects through to completion
- Gain exposure to a wide network of stakeholders and teams
- Enjoy a flexible hybrid working pattern with site involvement
- Take on a visible, impactful role where your work directly affects customer satisfaction
Why Join Us
When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- 30 days’ annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 × salary life assurance
- Up to 10% pension contribution
Please Read Before Applying
This is a 6 month Fixed Term Contract. Peabody does not provide sponsorship as a licensed UK employer.
Interview Dates & Closing
Interview dates: 19th June 2026. The closing date for this advert will be the 12th June 2026. However, we reserve the right to close this advert early should we receive a high volume of suitable applications.
Resolution Coordinator employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer, offering a dynamic work environment where you can truly make a difference as a Resolution Coordinator. With a strong commitment to employee well-being, we provide generous benefits such as 30 days of annual leave, flexible working arrangements, and opportunities for professional growth within the housing sector. Our inclusive culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to contribute to our mission of delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Resolution Coordinator
✨Tip Number 1
Get to know the company before your interview! Research Peabody's values and recent projects. This way, you can show how your experience aligns with their mission and make a real connection during the chat.
✨Tip Number 2
Practice your communication skills! As a Resolution Coordinator, you'll need to juggle multiple stakeholders. Role-play common scenarios with a friend to boost your confidence in handling tricky conversations.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past roles where you successfully managed defects or resolved issues. This will help you stand out as someone who can handle the fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and making an impact in the role.
We think you need these skills to ace Resolution Coordinator
Some tips for your application 🫡
Show Your Experience:Make sure to highlight any experience you have in defects resolution or similar roles. We want to see how your background aligns with the responsibilities of a Resolution Coordinator, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to describe your skills and experiences, as we appreciate direct communication. Remember, we’re looking for someone who can manage multiple stakeholders effectively!
Tailor Your Application:Take a moment to tailor your application to the job description. Mention specific skills like organisation and time management that are crucial for this role. We love seeing candidates who take the time to connect their experiences to what we’re looking for.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Peabody!
How to prepare for a job interview at Peabody
✨Know Your Stuff
Make sure you understand the basics of defects resolution and the construction processes involved. Brush up on any relevant systems like Clixifix, as being familiar with these tools will show your preparedness and confidence.
✨Showcase Your Communication Skills
As a Resolution Coordinator, you'll be the main point of contact for residents. Practice articulating how you would keep them informed and manage their expectations. Think of examples where you've successfully communicated with multiple stakeholders in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled challenges independently. Highlight your ability to balance competing priorities and how you’ve ensured high-quality outcomes in previous roles.
✨Build Rapport with Interviewers
Remember, this role is all about relationships. Be personable and engage with your interviewers. Show them that you can build strong connections, just like you would with contractors and residents in the role.
