At a Glance
- Tasks: Support residents through fire remediation projects and ensure clear communication.
- Company: Join Peabody, a team focused on building safety and resident engagement.
- Benefits: 30 days holiday, flexible benefits, life assurance, and pension contributions.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference for residents while developing your customer service skills.
- Qualifications: Experience in social housing or property management and strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
We're looking for a passionate and customer-focused Remediation Resident Engagement Officers to join our Resident Engagement and Compliance team. This is a fantastic opportunity to play a key role in Peabody's building safety programme, supporting residents through fire remediation projects while ensuring compliance, clear communication and an excellent customer experience. Acting as the link between residents, contractors and internal teams, you'll help deliver safe homes and ensure residents feel informed, supported and listened to throughout their remediation journey. We are hiring for both permanent and fixed-term positions. As part of your application, please tell us whether you're interested in a permanent role, a fixed-term role, or would like to be considered for both.
What You'll Do
- Be the main point of contact for residents and stakeholders throughout remediation projects.
- Lead resident communications and engagement activities.
- Manage enquiries, complaints and escalations, ensuring timely and effective resolutions.
- Build positive relationships with residents, leaseholders, contractors and internal teams.
- Support the administration of Leaseholder Deeds of Certificate and Landlord Certificates.
- Help ensure compliance with the Building Safety Act 2022 and Leaseholder Protection Regulations.
- Maintain accurate databases, records and compliance documentation.
- Manage EWS1-related records and processes.
- Produce reports, performance data and trend analysis.
- Support service improvements by identifying themes and opportunities to enhance the resident experience.
- Process purchase orders and contractor invoices accurately.
- Work closely with Home Ownership, Housing Management, Asset Management, Legal and Fire Safety teams.
What You'll Need
- Experience within social housing, property management, leasehold services, compliance, resident engagement or a similar environment.
- Strong customer service skills and experience managing complex enquiries or complaints.
- Experience building relationships with a wide range of stakeholders.
- Knowledge of leasehold management, service charges or housing-related legislation.
- Excellent organisational skills with the ability to manage multiple priorities.
- Experience maintaining accurate records, systems and databases.
- Strong written and verbal communication skills.
- Confidence using Microsoft Office, particularly Excel, Word and PowerPoint.
- A proactive, solutions-focused approach with great attention to detail.
Desirable
- Knowledge of the Building Safety Act 2022.
- Experience with EWS1 forms.
- Understanding of Leaseholder Protection Regulations.
- Experience with Landlord Certificates or Leaseholder Deeds of Certificate.
- Experience in building safety, remediation, leasehold, compliance, or housing management.
If you're passionate about delivering excellent customer service, building trusted relationships and making a real difference for residents, we'd love to hear from you.
Why Join Us?
When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- 30 days' annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family-friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
Please read before applying: Peabody does not provide sponsorship as a licensed UK employer. We reserve the right to close this advert early should we receive a high volume of suitable applications. This advert will remain open until Monday 31st August 2026. Following the closing date, shortlisted candidates will be invited to attend an in-person Assessment Centre on Friday 11th September 2026 at our Waterloo offices. As we have multiple vacancies to fill, candidates will be assessed through a structured assessment process designed to evaluate communication, stakeholder management, customer focus, problem-solving and values alignment. Due to the volume of recruitment activity, the advert may close early if sufficient applications are received, therefore we encourage interested candidates to apply as soon as possible. If this sounds like the right opportunity for you, we'd love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you're perfect for this role.
Remediation Resident Engagement Officer employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work environment. As a Digital Marketing Executive, you'll have the opportunity to contribute to meaningful marketing campaigns that enhance the customer journey in the new homes sector across London and the Home Counties. With flexible benefits, additional volunteering days, and a strong commitment to employee growth and diversity, Peabody is dedicated to empowering its team members to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Remediation Resident Engagement Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Peabody.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Peabody!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Peabody, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Peabody or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Remediation Resident Engagement Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Peabody:Before hitting send, make sure to tailor your application specifically to Peabody! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Peabody
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
