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- Tasks: Lead property services and repairs in Northeast London, ensuring high-quality resident engagement.
- Company: Join Peabody, a community-focused organisation dedicated to making a difference.
- Benefits: Enjoy flexible working, 30 days' leave, and a generous pension contribution.
- Why this job: Shape the future of property services while making a real impact in your community.
- Qualifications: Strong leadership in property services with experience in managing large teams and disrepair operations.
- Other info: Interviews on 24th July and 7th August; apply by 20th July.
The predicted salary is between 43200 - 72000 £ per year.
Competitive Salary
London, N1 9QZ
You\’re an experienced leader in property and repairs services who will be the face of the repairs team in your region. We\’re looking for customer focused individual who understands the importance of resident engagement and communication and drives this message throughout their team. You will be a key contributor to the development and implementation of our new Repair Strategy and lead the integration and transformation of your services.
As our Regional Head of Property Services, you\’ll be the lead voice and face of our repairs and maintenance operations in the Northeast London region. You\’ll bring stability and strategic direction to a large and complex portfolio including responsive repairs, disrepair, voids, aids and adaptations, damp and mould, and planned property services. You\’ll also help shape the future of our Repairs Strategy, embedding a culture of accountability, integration and resident-focused delivery.
You\’ll work closely with senior leaders, contractors, frontline teams and, most importantly, our residents, creating a service that\’s consistent, high-quality and built on trust. A key part of our 3-year strategy is to improve resident engagement and communication – this will be through resident surgeries during the day and after working hours. You\’ll create a joined-up culture with our housing and operations teams where everyone is working towards the same goal.
In this role, you\’ll be the go-to lead for all property services in your region, handling high-profile cases and emergency escalations with calm, clarity and care. You\’ll set the tone as a visible, accountable and inspiring leader for a multi-functional team and own performance and drive improvement from KPIs and compliance to satisfaction and service quality. You\’ll be required to meet with your team and contractors each Monday in the regional office at Kings Cross along with 1-2 days working from an office location.
You\’ll build strong partnerships across internal teams and external suppliers, ensuring every part of the service works in sync and use data, feedback and insight from regular Works in Progress meetings with contractors and regular solicitors\’ meetings to continually review the case load of your region to resolve any blockages to allow a speedy resolution for our residents.
You\’ll lead contract management, drive value for money, and ensure all work meets regulatory, legal and safety standards.
To be successful in this role, you\’ll:
- Be a strong leader with experience in property services, disrepair or repairs operations within a social housing or similar environment.
- Have a good understanding of data and how to use this to drive performance within a team
- Have experience of managing disrepair and major works, void works and delivery
- Have a track record of managing large, cross-functional teams, and getting results that matter
- Possess excellent knowledge of building pathology, and specific experience of building maintenance, contract management and health & safety legislation.
- Be confident in leading through complexity and crisis, with a calm, solutions-focused approach.
- Passion for equity, inclusion and making services work for everyone.
At Peabody, we\’re all about making a difference to our community and helping people flourish.
Here\’s what you\’ll get when you join us:
- Flexible and hybrid working
- 30 days\’ annual leave, plus bank holidays
- Up to 10% pension contribution, matched 1:1
- Two additional paid volunteering days each year
- Flexible benefits scheme, including options for healthcare, dental care, and more
Ready to apply?
Click \’Apply\’ to send us your CV and tell us why you\’re the right fit for this role.
- Advert Closing Date: 20th July
- Interviews: Stage one interviews will take place in person on 24th July. Stage two interviews, including a presentation, will take place in person on 7th August.
As an employer, Peabody does not provide sponsorship as a licenced UK employer.
Regional Head of Property Services employer: Peabody
Contact Detail:
Peabody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Head of Property Services
✨Tip Number 1
Familiarise yourself with the latest trends in property services and repairs. Understanding current challenges and innovations in the sector will help you engage in meaningful conversations during interviews, showcasing your expertise and commitment to improvement.
✨Tip Number 2
Network with professionals in the property services field, especially those who have experience in social housing. Attend industry events or join relevant online forums to build connections that could provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams through complex situations. Highlight your leadership style and how it aligns with the values of resident engagement and accountability that Peabody prioritises.
✨Tip Number 4
Research Peabody's current initiatives and strategies, particularly around their Repairs Strategy. Being able to speak knowledgeably about their goals and how you can contribute will demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace Regional Head of Property Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in property services, particularly in social housing. Emphasise your skills in managing disrepair and repairs operations, as well as your ability to drive performance through data.
Craft a Compelling Cover Letter: In your cover letter, express your passion for resident engagement and how you plan to implement the new Repair Strategy. Use specific examples from your past experiences that demonstrate your ability to lead cross-functional teams and manage complex portfolios.
Showcase Relevant Achievements: Include quantifiable achievements in your application that reflect your success in improving service quality and resident satisfaction. This could be through KPIs or successful project completions that align with the role's requirements.
Prepare for Interviews: Anticipate questions related to crisis management and your approach to leading teams through complexity. Be ready to discuss your strategies for enhancing communication and collaboration within teams, as well as your vision for the future of property services.
How to prepare for a job interview at Peabody
✨Showcase Your Leadership Skills
As a Regional Head of Property Services, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully led teams in the past, particularly in property services or repairs operations. Highlight your ability to inspire and motivate others, especially during challenging situations.
✨Understand the Repair Strategy
Familiarise yourself with the company's current Repair Strategy and be ready to discuss how you can contribute to its development and implementation. Show that you understand the importance of resident engagement and how it ties into the overall strategy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of specific scenarios where you've handled emergencies or escalations effectively, and be prepared to explain your thought process and the outcomes.
✨Emphasise Data-Driven Decision Making
Since the role involves using data to drive performance, be ready to discuss how you've used data in previous roles to improve service delivery. Bring examples of how you've analysed feedback and insights to make informed decisions that benefited residents and your team.