At a Glance
- Tasks: Be the go-to person for residents, managing everything from complaints to community safety.
- Company: Join a community-focused organisation that values kindness and diversity.
- Benefits: Enjoy flexible working, 30 days' leave, and a generous pension scheme.
- Other info: Opportunity for professional development and a supportive team environment.
- Why this job: Make a real difference in your neighbourhood while developing your career.
- Qualifications: Customer-facing experience, ideally in housing management, with a positive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Are you a people person who loves getting things done and making a difference in your community? Do you believe in doing the right thing, keeping promises, and celebrating diversity? If so, we’d love to hear from you. We’re looking for a Neighbourhood Manager to be the face of our organisation in your area, working in your designated neighbourhood and from our Reading office. You’ll support residents with everything from tenancy management to wellbeing and community safety. No two days are the same, so you’ll need to be comfortable having your photo displayed locally so residents know exactly who to go to for support. You will be required to visit our Oxford office at least once every other month and attend team meetings at our Dunstable office every fortnight.
Typical Day
- Welcoming new tenants and helping them settle in.
- Attending a Residents’ Association meeting to listen and respond to local concerns.
- Inspecting estates with colleagues from Repairs or Estates Services.
- Supporting a vulnerable resident who needs your help.
What You'll Be Doing
- Be the single point of contact for customers in your area, managing everything from complaints to lettings and community safety.
- Create and deliver costed Neighbourhood Plans that improve satisfaction and performance.
- Carry out estate, scheme and property inspections, identifying issues and capturing feedback to continuously improve services.
- Champion customer engagement and ensure our services are accessible, high quality and value for money.
- Collaborate with internal teams and external partners to build safe, inclusive and vibrant neighbourhoods.
Qualifications
- Someone who embodies our values: Be kind. Do the right thing. Love new ideas. Celebrate diversity. Keep our promises. Pull together.
- Experienced in a customer-facing role, ideally in housing management and preferably within the social housing sector.
- Knowledgeable in tenancy and leasehold management and enforcement, with experience of safeguarding.
- Resilient, compassionate and flexible with a positive, can-do approach.
- Organised and able to self-manage a varied caseload, prioritising effectively.
- Prepared to undertake a Level 3 qualification in Housing Management if not already held.
Benefits
- Flexible and hybrid working
- 30 days' annual leave, plus bank holidays
- Up to 10% pension contribution, matched 1:1
- Two additional paid volunteering days each year
- Flexible benefits scheme, including options for healthcare, dental care, and more
Recruitment Process
We’re committed to a fair, inclusive, and transparent recruitment process. Shortlisted candidates will be invited to an in-person interview on 30 June at our Dunstable office.
Please Read Before You Apply
- You must have the right to work in the UK; we are unable to provide visa sponsorship.
- We reserve the right to close this advert early if we receive a high volume of suitable applications.
- This role will require a Basic DBS check.
- A full UK driving licence and access to a vehicle is required.
Note: The salary is due to be uplifted on 1 July 2026 following the pay award.
Neighbourhood Manager in Reading employer: Peabody
As a Neighbourhood Manager with us, you'll be part of a dynamic team dedicated to making a positive impact in the Reading community. We offer a supportive work culture that values kindness, diversity, and collaboration, alongside flexible working arrangements and generous benefits including 30 days' annual leave and a strong pension contribution. With opportunities for professional growth and a commitment to community engagement, this role is perfect for those looking to make a meaningful difference while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Manager in Reading
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Peabody.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Peabody.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Peabody.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Peabody. Apply directly through us to stand out!
We think you need these skills to ace Neighbourhood Manager in Reading
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Peabody. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Neighbourhood Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Peabody
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Peabody. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
