At a Glance
- Tasks: Lead the CRM product roadmap and enhance housing services for communities.
- Company: Join Peabody, a values-driven organisation making a real impact.
- Benefits: Enjoy up to 30 days leave, flexible benefits, and professional development.
- Other info: Inclusive workplace culture focused on support and empowerment.
- Why this job: Shape the future of housing services and improve lives through innovation.
- Qualifications: Experience in product management and CRM systems, with strong stakeholder skills.
The predicted salary is between 63000 - 77000 £ per year.
Location: London Borough of Southwark, UK
Salary: 82,000 per year
Employment: Full time
Category: Housing
Posted: 2026-08-18
Valid to: 2026-08-31
Apply: here
Employer: Peabody
Are you an experienced Product Manager or Product Owner looking to make a real impact? Join Peabody as a Product Manager – CRM and play a pivotal role in delivering one of the most significant digital transformation programmes in our organisation.
You'll take ownership of the CRM product roadmap, priorities and outcomes, shaping how we leverage the Microsoft Dynamics 365 CRM platform to create genuine value, improve lives and deliver better outcomes for residents and communities. You'll balance user needs, business priorities and technical considerations to ensure investment is focused on the highest-value opportunities.
Working closely with senior stakeholders and external delivery partners, you'll balance competing priorities, make informed investment decisions, and collaborate across the business to deliver measurable improvements in resident experience, colleague effectiveness, and operational performance. You'll be accountable for ensuring product investments deliver tangible benefits and measurable outcomes.
This is a high-impact role, and success will depend on your ability to influence, challenge, and collaborate with stakeholders to ensure delivery remains aligned with resident needs, business priorities, and technology objectives.
What you'll bring:
- Significant experience in a Product Owner, Product Manager or similar product role.
- Experience managing and developing CRM products (Microsoft Dynamics 365 desirable) in a complex organisation.
- Proven experience delivering products or services that create measurable customer and business value.
- Experience improving customer experiences and delivering measurable service improvements.
- Strong stakeholder management, influencing and decision-making skills.
- Experience using customer insight, operational data and user feedback to inform prioritisation and product decisions.
- Experience working with third-party suppliers, systems integrators or implementation partners.
- Strong understanding of Agile and Scrum principles, including backlog management and iterative delivery.
Why Join Peabody?
When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We're committed to creating a workplace where everyone feels supported, included and empowered to do their best work.
What We Offer:
- Up to 30 days annual leave, plus bank holidays
- Two paid volunteering days each year
- Flexible benefits scheme including family-friendly benefits and access to a discount portal
- Life assurance at 4x your salary
- Up to 10% pension contribution
- Professional development opportunities and career progression support
Please read before applying:
Peabody does not provide sponsorship as a licensed UK employer.
Assessment Process:
Our fair, inclusive and transparent recruitment process includes:
- Candidates who pass the initial sift will be invited to record two video answers to two questions
- First-stage interview: Teams call, across Thursday 10th and Friday 11th September
- Second-stage interview: In person at our Westminster Bridge Road office, Friday 18th September
If this sounds like the right opportunity for you and you'd love to be part of Peabody, we'd like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you're the perfect fit for this role.
Got questions? Reach out to George Murphy, Talent Specialist, at george.murphy@peabody.org.uk
This advert will close on 1 September. However, we reserve the right to close the advert early if we receive a high volume of suitable applications.
Product Owner employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work environment. As a Digital Marketing Executive, you'll have the opportunity to contribute to meaningful marketing campaigns that enhance the customer journey in the new homes sector across London and the Home Counties. With flexible benefits, additional volunteering days, and a strong commitment to employee growth and diversity, Peabody is dedicated to empowering its team members to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Peabody!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Peabody would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Peabody through your school's career services!
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner position at Peabody. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Peabody
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
