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- Tasks: Lead and inspire a team to provide essential support to vulnerable individuals.
- Company: Join Peabody, a compassionate organisation dedicated to community support.
- Benefits: Enjoy 25 days holiday, flexible benefits, and professional development opportunities.
- Other info: Dynamic role with opportunities for growth and a supportive work culture.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing staff and a passion for empowering others.
Peabody is looking for a dedicated Team Manager to join our Outreach service where you’ll lead and inspire a team providing essential support to some of the most vulnerable people in our communities. If you’re a motivating leader with a strong sense of purpose, this could be the perfect next step in your career.
Your leadership will drive a culture of compassion, consistency and excellence, ensuring your team has everything they need to deliver meaningful, high-quality support. This is an opportunity to shape a service that transforms lives empowering customers to maintain their tenancies, build independence, and feel connected. This role is to cover and support the Castle Point, Rochford and Brentwood Outreach team, with base location either in our Pitsea or Colchester office.
About the role
The Outreach service supports individuals with long-term or complex needs to live safely and independently within the community. As the Outreach Team Manager, you’ll guide the team’s day-to-day operations, oversee casework, strengthen partnerships, and champion continuous improvement. You’ll work closely with partner agencies, internal colleagues and community organisations to make sure customers get the right support at the right time. This is a meaningful, people-focused role where you’ll directly shape how support is delivered and see the impact of your work every day.
What you’ll do
- Lead, motivate and support a team of Outreach staff to deliver exceptional, customer-focused support.
- Oversee high-quality case management, assessments and risk processes.
- Build productive relationships with external agencies and partners to maximise resources and opportunities for customers.
- Ensure smooth service delivery, accurate reporting and effective data management.
- Facilitate effective team communications through meetings, feedback, coaching and development.
- Support complex cases and promote a positive, collaborative team culture.
- Drive service improvements and contribute to new policies and processes.
- Act as a positive ambassador for Peabody at forums, meetings and events.
What you’ll need
- Experience supervising or managing staff, ideally in a support, housing or community-based setting.
- Strong organisational skills and the ability to prioritise a varied workload.
- Excellent verbal and written communication skills.
- Confident communicating with customers, staff and partner organisations.
- Knowledgeable about Outreach work, welfare benefits and issues affecting vulnerable people.
- Ability to handle difficult situations and use de-escalation and risk assessment techniques.
- IT literacy and experience with record-keeping systems.
- A collaborative, approachable leadership style and a positive, can-do attitude.
- Passionate about empowering others and delivering excellent service.
- A full driving licence with access to your own vehicle is essential.
Why Join Us?
When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What we offer:
- 25 days’ annual holiday, plus bank holidays.
- Two additional paid volunteering days each year.
- Flexible benefits scheme, including family-friendly options and access to a discount portal.
- 4 x salary life assurance.
- Up to 10% pension contribution.
- Opportunities for professional development and growth.
Please read before applying: This role requires an Enhanced DBS check and participation in an on-call rota, which will require occasionally working unsociable hours to meet the needs of the service.
If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
Closing date: 19th May 2026 at midnight. Interviews will take place at our Pitsea office no later than 26th May 2026.
Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.
Team Manager - Outreach in Pitsea employer: Peabody
Contact Detail:
Peabody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Outreach in Pitsea
✨Tip Number 1
Network like a pro! Reach out to your connections in the outreach and support sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Peabody's values and mission. Show us how your leadership style aligns with our commitment to compassion and excellence in service delivery.
✨Tip Number 3
Practice your communication skills! Whether it’s answering tough questions or discussing your experience, being articulate will help you stand out as a confident candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Peabody. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Team Manager - Outreach in Pitsea
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting vulnerable people shine through. We want to see how your values align with ours at Peabody, so don’t hold back on sharing why this role excites you!
Tailor Your CV: Make sure your CV is tailored to the Team Manager role. Highlight your experience in managing teams and any relevant outreach work. We love seeing how your skills can directly contribute to our mission!
Craft a Compelling Statement: In your short statement, be clear and concise about why you’re the perfect fit for this role. Use specific examples from your past experiences that demonstrate your leadership and commitment to delivering high-quality support.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this meaningful opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Peabody
✨Know Your Stuff
Make sure you understand Peabody's mission and values. Familiarise yourself with their Outreach service and the specific challenges faced by vulnerable individuals in the community. This will help you demonstrate your passion for the role and how your experience aligns with their goals.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Highlight your collaborative approach and how you've motivated others to deliver exceptional support. Be ready to discuss specific situations where you've driven service improvements or handled difficult cases.
✨Build Connections
Think about how you can strengthen partnerships with external agencies and community organisations. During the interview, share your ideas on how to maximise resources for customers and improve service delivery. This shows you're proactive and ready to make an impact.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. Inquire about the team's current challenges, opportunities for professional development, or how Peabody measures success in their Outreach service. This demonstrates your genuine interest in the role and the organisation.