At a Glance
- Tasks: Lead efforts to resolve damp and mould issues for residents, ensuring their homes are safe and healthy.
- Company: Join Peabody, a company dedicated to creating safe living environments for all.
- Benefits: Competitive salary, inclusive recruitment process, and opportunities for personal growth.
- Other info: Fast-paced role with no two days the same, perfect for those who thrive under pressure.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong customer service skills and experience managing challenging situations.
Make a real difference where it matters most.
At Peabody, we're committed to creating safe, healthy homes for our residents.
As our new Damp & Mould Lead, you'll play a vital role in helping residents through challenging situations, ensuring cases are managed effectively, sensitively and in line with Awaab's Law.
This is a fast-paced, highly visible role where no two days are the same.
You'll be the key link between residents, contractors and operational teams, taking ownership of damp and mould cases from initial contact through to resolution.
- What you'll be doing
- Outstanding customer service skills.
- Experience dealing with difficult, challenging or vulnerable residents/customers.
- Strong time management and prioritisation skills.
- The ability to manage multiple cases and deadlines simultaneously.
- Excellent communication and stakeholder management skills.
- A self-motivated approach with the confidence to work independently.
- Strong problem-solving skills and a passion for achieving positive outcomes.
- Experience in a fast-paced environment where attention to detail is critical.
- Good IT skills, including experience using Microsoft Office applications and case management or housing management systems.
- An understanding of policies, processes and relevant legislation, with the ability to follow procedures and maintain compliance.
- Housing, property services, repairs or social housing experience would be highly beneficial, although not essential for candidates with strong customer service and case management experience.
What we're looking for
We're looking for someone who thrives in a customer-focused environment and can stay calm under pressure.
You'll have
- Outstanding customer service skills
- Experience dealing with difficult, challenging or vulnerable residents/customers
- Strong time management and prioritisation skills
- The ability to manage multiple cases and deadlines simultaneously
- Excellent communication and stakeholder management skills
- A self-motivated approach with the confidence to work independently
- Strong problem-solving skills and a passion for achieving positive outcomes
- Experience in a fast-paced environment where attention to detail is critical
Please read before applying
An in-person assessment centre will be held at Pembroke House, Pitsea, Essex on Friday 2nd October
We're committed to making our recruitment process inclusive.
If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you
Damp & Mould Lead in Pitsea employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and inclusivity, providing housing caseworkers with ongoing training and development opportunities to enhance their skills and advance their careers. With a flexible benefits package and a commitment to employee well-being, working at our Pitsea office allows you to contribute to vital services while enjoying a healthy work-life balance.
