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- Tasks: Engage with residents, manage tenancies, and ensure community safety in Kensington.
- Company: Join Peabody, a leading social housing provider dedicated to community wellbeing.
- Benefits: Enjoy 30 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: Customer service experience, knowledge of housing management, and a can-do attitude required.
- Other info: Hybrid working available; minimum 2 days in the office.
The predicted salary is between 28800 - 43200 £ per year.
Kensington, London – hybrid working available. Your typical day could start with a welcome visit to new tenants who’ve just moved in, before you go to a Residents’ Association meeting to hear about any concerns around their tenancy or local issues on their estate. Then you might be inspecting your estates with a colleague from Repairs or Estates Services, before heading across to meet a vulnerable resident who needs your help.
As a Neighbourhood Manager, you’ll work in your designated neighbourhood with a requirement to work from the Kensington office. You’ll be the ‘face of Peabody’ and no one day is the same. You’ll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents and ensuring community safety. You’ll actively work with residents in the management of their home and neighbourhoods, developing and improving Peabody’s service to them and ensuring we take full account of their needs.
Your role covers all aspects of tenancy and housing management – everything from estate, scheme and property inspections to identifying issues and capturing feedback to continuously improve our services and customer satisfaction. You’re a people person who likes to get things done. You’ll enjoy working collaboratively with other teams and you’re first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. If you’re creative in your problem solving, energised by supporting your residents and, like us, committed to helping people flourish, we want to hear from you.
To be successful in this role, you’re:
- experienced within a customer facing role, preferably within housing management and ideally within the social housing sector
- knowledgeable in tenancy and leasehold management and enforcement, with experience of safeguarding
- resilient with a positive, flexible, compassionate and can-do approach
- organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively
- prepared to undertake a level 3 qualification in Housing Management if not already held
This role will require a basic DBS check. You’ll need to be in the office for a minimum of 2 days per week and the remaining time you’ll be able to work remotely.
Here are just a few of the benefits of working at Peabody:
- 30 days' annual leave, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including options for healthcare, dental care, and more
- 4 x salary life assurance
- Up to 10% pension contribution
- The opportunity to broaden your skills and enhance your professional development
Closing date: 27th May 2025. Interviews will be undertaken throughout the live advert period as we have more than one role available. Please apply early so we can consider your application accordingly.
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
Neighbourhood Manager employer: Peabody
Contact Detail:
Peabody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Manager
✨Tip Number 1
Familiarise yourself with the local community in Kensington. Understanding the specific needs and concerns of residents will help you connect better during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Neighbourhood Managers or professionals in the social housing sector. They can provide valuable insights into the role and may even refer you, which can significantly boost your chances of landing the job.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully handled challenging situations in previous roles. This will highlight your resilience and ability to support residents effectively.
✨Tip Number 4
Research Peabody's values and recent initiatives. Being able to discuss how your personal values align with theirs during the interview will demonstrate your genuine interest in the organisation and its mission.
We think you need these skills to ace Neighbourhood Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Neighbourhood Manager. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: Emphasise your experience in customer-facing roles, particularly within housing management or the social housing sector. Use specific examples to demonstrate your knowledge in tenancy and leasehold management.
Showcase Your Skills: Illustrate your problem-solving abilities and your capacity to build relationships. Mention any instances where you have successfully collaborated with teams or supported residents, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for community support and your commitment to helping people flourish. Make sure to connect your personal values with those of Peabody to show you are a good fit for their culture.
How to prepare for a job interview at Peabody
✨Show Your People Skills
As a Neighbourhood Manager, your role revolves around building relationships with residents. Be prepared to share examples of how you've successfully engaged with people in previous roles, demonstrating your ability to connect and communicate effectively.
✨Demonstrate Problem-Solving Abilities
Highlight your creative problem-solving skills during the interview. Think of specific instances where you've tackled challenges in housing management or customer service, and explain how you approached these situations to find effective solutions.
✨Understand the Community
Research Peabody and the Kensington area before your interview. Familiarise yourself with local issues and community needs, as this will show your commitment to supporting residents and improving their living conditions.
✨Emphasise Organisational Skills
Given the diverse caseload you'll manage, it's crucial to demonstrate your organisational abilities. Prepare to discuss how you prioritise tasks and manage your time effectively, ensuring that you can handle the varied responsibilities of the role.
