Trade Supervisor - Specialist Works in London

Our Vacancy Trade Supervisor – Specialist Works – Lead Our Repairs Teams to Deliver High‑Quality Service

Are you an experienced trades professional with strong leadership skills? As a Trade Supervisor – Specialist Works at Peabody, you’ll support the smooth delivery of our responsive repairs service across a wide geographical area. We’re looking for someone with a solid trade background, strong commercial awareness and the confidence to lead teams while ensuring repairs are completed safely, efficiently and to a high standard. This is a role where your technical expertise and people skills will truly make an impact. You’ll oversee operatives, maintain service standards, drive first‑time‑fix performance and ensure customers receive a professional, high‑quality experience every time.

What You’ll Do

• Maintain a strong focus on first‑time fix and effective van stock management
• Demonstrate high levels of customer service and professionalism when dealing with residents and stakeholders
• Ensure all repairs are completed safely, efficiently and to an excellent standard
• Update PDA devices with schedules, job details and work progress
• Uphold Peabody’s corporate image and service standards
• Work with operatives and managers to set targets, KPIs and performance goals
• Support learning and development needs and promote continuous improvement
• Ensure proactive and effective delivery of all services
• Maintain and deliver required documentation accurately and on time
• Liaise with relevant staff and teams across the organisation
• Work flexibly, including occasional evenings and weekends when required
• Adhere to all Peabody/PGM Health & Safety, Equality & Diversity and Environmental policies

What You’ll Need

• Asbestos Awareness Training
• SSSTS or IOSH training
• Trade City & Guilds / NVQ qualification, or equivalent experience with strong references
• Full UK driving licence
• Multi‑trade discipline experience
• Experience within a domestic maintenance or repairs environment
• Ability to manage van Impress stock and reduce non‑productive time
• Strong PDA/handheld device skills including updating job statuses and uploading images
• Excellent verbal communication and interpersonal skills
• Strong planning and organisational skills
• Basic understanding of Schedule of Rates
• Ability to communicate effectively with management
• Knowledge of the London area
• Ability to work independently and as part of a team

You Will Be

• Skilled at analysing reports and data to identify performance issues
• Able to support the Customer Feedback Team with complaints and embed lessons learned
• Confident ensuring compliance with all business policies and procedures
• Capable of carrying out desktop post‑inspections of completed works
• Supportive when providing people‑focused guidance to operatives and planners
• Able to ensure resources are used efficiently across direct labour and planning teams
• A strong collaborator with supply‑chain partners
• Committed to safe working practices and delivering high‑quality repairs
• Able to maintain professionalism, confidentiality and good judgement
• A team player with excellent time‑management and prioritisation skills
• Calm, polite and tactful with residents
• Strong in both written and verbal communication
• Detail‑oriented and committed to continuous improvement
• Flexible with working hours when required
• Confident using handheld technology and mobile IT systems

Why Join Us

When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We’re committed to creating a workplace where everyone feels supported, included and empowered.

What We Offer

• 25 days annual leave for office and supervisors, plus bank holidays. 23 for ops
• Statutory family and sick leave/pay.
• Access to the flex benefits scheme.
• Able to join the Group pension scheme.
• Access to the employee assistance programme.
• X4 salary life assurance
• Pension 10%