At a Glance
- Tasks: Lead plumbing operatives to deliver high-quality repairs and improve service outcomes.
- Company: Join Peabody, a company that values kindness, diversity, and innovation.
- Benefits: Enjoy 30 days annual leave, flexible benefits, and a generous pension contribution.
- Other info: Flexible working hours and opportunities for professional growth.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: City & Guilds/NVQ in Plumbing and experience in domestic repairs required.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced plumbing professional with strong leadership and commercial awareness? As a Trade Supervisor – Plumbing at Peabody, you’ll support the smooth delivery of our responsive repairs service across a wide geographical area. You’ll lead operatives, drive first‑time‑fix performance and ensure all work is delivered safely, efficiently and to a high standard. This is a hands‑on supervisory role where your technical expertise, organisation and customer‑focused approach will make a real difference. You’ll review works daily, support operatives and help improve service outcomes for residents.
What You’ll Do
- Lead and support plumbing operatives to deliver safe, high‑quality responsive repairs
- Drive first‑time‑fix performance through effective van stock and materials management
- Review incoming and completed works daily, adding technical insight to improve service quality
- Ensure all repairs are completed in line with current regulations, Health & Safety and company standards
- Update PDA devices with schedules, job progress, images and key information
- Work with operatives and managers to agree targets, KPIs and performance improvement plans
- Ensure accurate completion and maintenance of all required documentation
- Liaise closely with planners, managers, contractors and supply‑chain partners
- Maintain Peabody’s corporate image and professional service standards at all times
- Work flexibly to support service delivery, including occasional evenings and weekends
What You’ll Need
- City & Guilds / NVQ qualification in Plumbing (or equivalent experience with strong references)
- SSSTS or IOSH qualification
- Asbestos Awareness training
- Proven experience in a domestic repairs and maintenance environment
- Multi‑trade discipline experience
- Strong understanding of Schedule of Rates
- Experience managing van stock to reduce non‑productive time
- Confident use of PDA/handheld systems including job updates and photo uploads
- Excellent verbal communication, planning and organisational skills
- Ability to work independently and as part of a team
- Knowledge of the London area
- A full UK driving licence
Who You Are
- Organised, calm under pressure and solutions‑focused
- Committed to excellent customer service and professional standards
- Confident analysing data and reports to identify improvement opportunities
- Able to support complaint investigations and embed lessons learned
- Respectful, discreet and professional when dealing with residents
- Detail‑focused, proactive and accountable
- Flexible and willing to support operational demands outside standard hours
- Someone who demonstrates commitment to equality, diversity and inclusion
Why Join Us?
When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We support our supervisors with strong leadership frameworks, clear standards and opportunities to grow.
What We Offer
- 30 days annual leave, plus bank holidays
- Two paid volunteering days each year
- Flexible benefits scheme and employee discount portal
- Life assurance at 4x your salary
- Up to 10% pension contribution
Trade Supervisor - Plumbing in London employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer, offering a supportive work culture that values kindness, diversity, and innovation. As a Trade Supervisor – Plumbing, you'll benefit from comprehensive leadership frameworks, generous annual leave, and opportunities for professional growth, all while making a meaningful impact in the community. Join us to be part of a team that celebrates collaboration and is committed to delivering high-quality service to our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Supervisor - Plumbing in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the plumbing industry and let them know you're on the lookout for a Trade Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to share examples of how you've driven first-time-fix performance and improved service outcomes in your previous roles. Show them you’re the right fit!
✨Tip Number 3
Don’t forget to showcase your customer service skills! In your conversations, highlight how you’ve maintained high professional standards and dealt with residents respectfully. This will set you apart as a candidate who truly cares.
✨Tip Number 4
Apply through our website for the best chance at landing that Trade Supervisor gig! We love seeing applications come directly from motivated candidates like you, so don’t hesitate to hit that apply button and show us what you’ve got.
We think you need these skills to ace Trade Supervisor - Plumbing in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your plumbing qualifications, leadership experience, and any relevant certifications to show us you’re the right fit for the Trade Supervisor role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about plumbing and how your past experiences align with our values. Share specific examples of how you've led teams or improved service outcomes in previous roles.
Showcase Your Technical Skills:Don’t forget to mention your technical expertise in plumbing and any experience with van stock management. We want to see how you can drive first-time-fix performance and ensure high-quality repairs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Peabody
✨Know Your Stuff
Make sure you brush up on your plumbing knowledge and relevant regulations. Be ready to discuss your experience with domestic repairs and how you've led teams in the past. This will show that you’re not just a great supervisor but also a hands-on expert.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed operatives and improved service outcomes. Think about specific situations where you drove first-time-fix performance or enhanced team efficiency. This will demonstrate your ability to lead effectively.
✨Be Customer-Focused
Since this role is all about delivering high-quality service, be ready to talk about how you’ve handled customer interactions. Share instances where you resolved complaints or improved customer satisfaction, showing that you value excellent service.
✨Get Familiar with Tech
As you'll be using PDA devices for job updates and documentation, make sure you’re comfortable discussing your experience with technology. Highlight any specific systems you've used and how they helped streamline your work processes.
