Peabody is seeking a Service Design Lead to transform how we deliver services for residents and colleagues. You will work across teams, particularly Repairs and Complaints, using insights and human-centred design to improve journeys and drive meaningful change.
You will lead projects end-to-end, turn complex challenges into simple solutions, and help shape major organisational priorities with a focus on residents.
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Service Design Lead - Hybrid Work & Resident Impact in London employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and inclusivity, providing housing caseworkers with ongoing training and development opportunities to enhance their skills and advance their careers. With a flexible benefits package and a commitment to employee well-being, working at our Pitsea office allows you to contribute to vital services while enjoying a healthy work-life balance.
