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- Tasks: Manage service charges, respond to resident queries, and collaborate with teams.
- Company: Join Peabody, a values-driven organisation focused on community support.
- Benefits: Hybrid work model, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and problem-solving.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in service charge management and a commitment to customer service.
The predicted salary is between 30000 - 40000 £ per year.
As a Service Charge Specialist at Peabody, you’ll use your experience of managing service charges to support residents by ensuring their charges are accurate, transparent, and reflective of the services we provide. No two days are the same. One morning you could be responding to resident enquiries by phone or email, before analysing costs to ensure service charge bills are accurate. Later, you might be meeting with neighbourhood, property services, or estate services teams to make sure charges reflect the services being delivered. Throughout the day, you’ll be building relationships, solving problems, and ensuring residents have the information they need.
What You’ll Do
- You’ll be responsible for managing all aspects of service charge calculation and enquiry resolution - analysing costs, responding to resident queries, collaborating with teams across the business, and ensuring residents have clear and relevant information.
What You’ll Need
- Commitment to delivering first-class customer service
- Experience working with and managing service charges
- Experience managing the reconciliation and budgeting process
- Knowledge of accounting processes relating to service charges, with an understanding of relevant legislation and best practice
- A professional qualification such as CIH or IRPM (desirable)
This is a hybrid role working a minimum of 2 days a week at the Westminster Bridge Road office.
Why Join Us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
Service Charge Specialist in London employer: Peabody
Contact Detail:
Peabody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Peabody on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on service charge management and relevant legislation. We want you to show off your expertise and how it aligns with Peabody's values.
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you've tackled tricky resident queries or managed budgets. We love hearing about real-life experiences that showcase your abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who align with our mission.
We think you need these skills to ace Service Charge Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with service charges and customer service to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've managed service charges or resolved resident queries in the past, so we can see your problem-solving skills in action.
Showcase Your Team Spirit: Since collaboration is key in this role, mention any experiences where you’ve worked with different teams. We love to see how you pull together with others to achieve common goals!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Peabody
✨Know Your Numbers
As a Service Charge Specialist, you'll need to demonstrate your understanding of service charge calculations. Brush up on relevant accounting processes and legislation before the interview. Be ready to discuss how you've managed service charges in the past and any specific examples that showcase your analytical skills.
✨Customer Service is Key
Peabody values first-class customer service, so be prepared to share experiences where you've gone above and beyond for residents or clients. Think of specific situations where you resolved queries effectively or built strong relationships with stakeholders. This will show your commitment to their values.
✨Collaborate and Communicate
Since the role involves working with various teams, highlight your collaboration skills. Prepare examples of how you've worked with different departments to ensure service charges reflect the services provided. Emphasise your ability to communicate clearly and effectively, especially when dealing with complex information.
✨Embrace the Hybrid Model
With this being a hybrid role, express your adaptability and comfort with both remote and in-office work. Share how you've successfully managed your time and productivity in a hybrid setting. This will reassure them that you're ready to thrive in their flexible work environment.