Resolution Coordinator in London

Looking to step into a fast‑paced, hands‑on role where you can make an immediate impact? As a Resolution Coordinator, you’ll play a vital role in ensuring our customers have the best possible experience in their new homes. From the moment residents move in, you’ll be their trusted point of contact – owning and driving the resolution of any defects, keeping them informed, and working with a range of stakeholders to make things right quickly and effectively. This is an exciting opportunity to work across new build housing, build strong relationships with contractors and internal teams, and gain exposure to a wide range of projects and schemes.

What You’ll Be Doing

You’ll take ownership of a portfolio of new build homes, managing defects from initial report through to resolution. No two days will be the same—you’ll be balancing stakeholder management, customer communication, and performance monitoring to ensure high‑quality outcomes.

Your Key Responsibilities Will Include

• Managing and coordinating property defects within agreed timescales
• Acting as the main point of contact for residents during the defects liability period
• Building strong relationships with contractors, developers, and internal teams
• Monitoring contractor performance and holding partners accountable for delivery
• Keeping accurate, up‑to‑date records using systems such as Clixifix and housing platforms
• Providing clear, proactive updates to residents and colleagues
• Supporting handovers and carrying out end‑of‑defects inspections

You’ll typically spend 2 days a week in the office or on‑site, giving you the flexibility to balance collaboration and independent working.

What We’re Looking For

We’re looking for someone who can confidently manage competing priorities, and deliver an excellent customer experience.

You’ll Bring

• Experience in defects resolution, aftercare, repairs, or a similar role (housing or construction)
• Strong communication skills and confidence working with multiple stakeholders
• A solid understanding of construction processes and defects management
• Excellent organisation and time‑management skills
• The ability to problem‑solve independently and manage expectations effectively
• Good IT skills, including experience with systems and Excel

Desirable (but Not Essential)

• Knowledge of NHBC or defects liability processes
• Experience using systems such as Clixifix, Northgate or Vantage

Why You'll Love This Role

• Work on new build developments and see projects through to completion
• Gain exposure to a wide network of stakeholders and teams
• Enjoy a flexible hybrid working pattern with site involvement
• Take on a visible, impactful role where your work directly affects customer satisfaction

Why Join Us

When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days’ annual holiday, plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 × salary life assurance
• Up to 10% pension contribution

Please Read Before Applying

This is a 6 month Fixed Term Contract. Peabody does not provide sponsorship as a licensed UK employer.

Interview Dates & Closing

Interview dates: 19th June 2026. The closing date for this advert will be the 12th June 2026. However, we reserve the right to close this advert early should we receive a high volume of suitable applications.