At a Glance
- Tasks: Support residents through fire remediation projects and ensure compliance with building safety regulations.
- Company: Join Peabody, a team dedicated to kindness, diversity, and making a difference.
- Benefits: 30 days holiday, flexible benefits, life assurance, and generous pension contributions.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact on residents' lives while enhancing your customer service skills.
- Qualifications: Experience in social housing or property management and strong communication skills.
The predicted salary is between 41400 - 50600 £ per year.
- Our Vacancy
- Remediation Compliance Engagement Manager
We're looking for a passionate and customer-focused Remediation Compliance Engagement Managers to join our Resident Engagement and Compliance team.
This is a fantastic opportunity to play a key role in Peabody's building safety programme, supporting residents through fire remediation projects while ensuring compliance, clear communication and an excellent customer experience.
Acting as the link between residents, contractors and internal teams, you'll help deliver safe homes and ensure residents feel informed, supported and listened to throughout their remediation journey.
We are hiring for both permanent and fixed-term positions.
As part of your application, please tell us whether you're interested in a permanent role, a fixed-term role, or would like to be considered for both.
What You'll Do
- Be the main point of contact for residents and stakeholders throughout remediation projects.
- Lead resident communications and engagement activities.
- Manage enquiries, complaints and escalations, ensuring timely and effective resolutions.
- Build positive relationships with residents, leaseholders, contractors and internal teams.
- Support the administration of Leaseholder Deeds of Certificate and Landlord Certificates.
- Help ensure compliance with the Building Safety Act 2022 and Leaseholder Protection Regulations.
- Maintain accurate databases, records and compliance documentation.
- Manage EWS1-related records and processes.
- Produce reports, performance data and trend analysis.
- Support service improvements by identifying themes and opportunities to enhance the resident experience.
- Process purchase orders and contractor invoices accurately.
- Work closely with Home Ownership, Housing Management, Asset Management, Legal and Fire Safety teams.
- What You'll Need
- Experience within social housing, property management, leasehold services, compliance, resident engagement or a similar environment.
- Strong customer service skills and experience managing complex enquiries or complaints.
- Experience building relationships with a wide range of stakeholders.
- Knowledge of leasehold management, service charges or housing-related legislation.
- Excellent organisational skills with the ability to manage multiple priorities.
- Experience maintaining accurate records, systems and databases.
- Strong written and verbal communication skills.
- Confidence using Microsoft Office, particularly Excel, Word and Power Point.
- A proactive, solutions-focused approach with great attention to detail.
Desirable
- Knowledge of the Building Safety Act 2022.
- Experience with EWS1 forms.
- Understanding of Leaseholder Protection Regulations.
- Experience with Landlord Certificates or Leaseholder Deeds of Certificate.
- Experience in building safety, remediation, leasehold, compliance, or housing management.
If you're passionate about delivering excellent customer service, building trusted relationships and making a real difference for residents, we'd love to hear from you.
Why Join Us?
When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- 30 days' annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family-friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
- Please read before applying
- Peabody does not provide sponsorship as a licensed UK employer.
- We reserve the right to close this advert early should we receive a high volume of suitable applications
This advert will remain open for a minimum of two weeks and we aim to close applications on 14th August 2026.
As we have multiple vacancies to fill, interviews will be held on a rolling basis in the weeks following (w/c 17th August and w/c 24th August 2026).
After this date, the advert may close at any time, so we encourage early applications.
- Any questions? Please reach out to Jo, Talent Specialist at
- #J-18808-Ljbffr
Remediation Compliance Engagement Manager in London employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work environment. As a Digital Marketing Executive, you'll have the opportunity to contribute to meaningful marketing campaigns that enhance the customer journey in the new homes sector across London and the Home Counties. With flexible benefits, additional volunteering days, and a strong commitment to employee growth and diversity, Peabody is dedicated to empowering its team members to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Remediation Compliance Engagement Manager in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Peabody looking for candidates who are engaged and informed.
We think you need these skills to ace Remediation Compliance Engagement Manager in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Peabody. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Peabody
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Peabody’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
