At a Glance
- Tasks: Manage neighbourhoods, build relationships, and ensure residents feel supported and informed.
- Company: A values-led organisation focused on making a difference in local communities.
- Benefits: Flexible working, 30 days leave, pension contributions, and volunteering days.
- Other info: Join a supportive team dedicated to learning and improving services.
- Why this job: Make a real impact in your community while growing your career in housing.
- Qualifications: Experience in customer-facing roles and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Are you a people person who loves getting things done and making a visible difference in neighbourhoods? Do you believe in being kind, doing the right thing, and keeping promises to residents? If so, we’d love to hear from you. We’re recruiting for a Neighbourhood Manager who will be the face of our organisation in their local areas. You’ll take pride in building strong relationships with residents, partners and colleagues, and in delivering services that are simple, safe and smart.
As a Neighbourhood Manager, you’ll be responsible for the day‑to‑day management of your patch, acting as a single point of contact and ensuring residents feel listened to, supported and informed.
Your Work Will Reflect Our Service Standards, By:
- Getting things sorted and following issues through to resolution
- Keeping residents updated and setting clear expectations
- Being honest and accountable in everything you do
- Listening and supporting, especially when residents are vulnerable or facing challenges
- Learning and improving, using feedback and insight to strengthen services
This role is ideal for someone who is choosing a career in housing, motivated to make a difference in neighbourhoods and proud to be part of #ChooseHousing.
What You’ll Be Doing:
- Acting as the single point of contact for residents across a mixed‑tenure neighbourhood
- Managing tenancies and leasehold matters, including enforcement where needed
- Creating and delivering costed Neighbourhood Plans to improve satisfaction, safety and performance
- Carrying out estate, scheme and property inspections, identifying issues and driving improvement
- Working with managing agents (where applicable), monitoring performance and ensuring services meet agreed standards and resident expectations
- Responding to complaints, ASB and community safety concerns with fairness, empathy and professionalism
- Collaborating with internal teams and external partners to build safe, inclusive and thriving neighbourhoods
- Championing customer engagement and ensuring services are accessible, high quality and value for money
What We’re Looking For:
- Someone who truly lives our values: Be kind. Do the right thing. Love new ideas. Celebrate diversity. Keep our promises. Pull together.
- Experience in a customer‑facing role, ideally within housing management or the social housing sector
- Knowledge of tenancy and leasehold management, enforcement and safeguarding
- Confidence managing a varied caseload, with strong organisation and prioritisation skills
- A resilient, compassionate and problem‑solving mindset
- Willingness to undertake a Level 3 qualification in Housing Management, if not already held
Why join us? You’ll be part of a supportive, values‑led organisation where residents are at the heart of what we do. We work simply, safely and smartly, support one another to succeed, and are committed to learning and improving our services.
What We Offer:
- Flexible and hybrid working
- 30 days’ annual leave plus bank holidays
- Up to 10% pension contribution, matched 1:1
- Two additional paid volunteering days per year
- Flexible benefits scheme, including healthcare and dental options
We’re committed to a fair, inclusive and transparent recruitment process. In person interviews will be held at our regional office in Ealing on the 8 June.
This role requires a Basic DBS check. You will be required to participate in the out‑of‑hours on‑call rota for the North West region. We do not offer visa sponsorship to work in the UK.
If you’re a proactive, values‑led housing professional who thrives on building relationships and delivering results for residents, we’d love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for the Neighbourhood Manager role and answer the application question as part of your submission.
Neighbourhood Manager (Brent) in London employer: Peabody
Join us as a Neighbourhood Manager in Willesden, where you'll be part of a supportive, values-driven organisation dedicated to making a positive impact in local communities. We offer flexible and hybrid working arrangements, generous annual leave, and a commitment to employee growth through training and development opportunities. With a focus on kindness, accountability, and collaboration, you'll thrive in an environment that prioritises resident satisfaction and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Manager (Brent) in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with residents and what values they promote. This will help you align your answers with their mission during the interview.
✨Tip Number 2
Practice your people skills! As a Neighbourhood Manager, you'll be all about building relationships. Role-play common scenarios with a friend or family member to boost your confidence in handling resident concerns and complaints.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows you're genuinely interested in the role and the organisation. Think about how you can contribute to making a difference in the neighbourhoods you'll manage.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Neighbourhood Manager (Brent) in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for making a difference in neighbourhoods.
Tailor Your Statement:Make sure your short statement is tailored to the Neighbourhood Manager role. Highlight your relevant experience and how it aligns with our values of kindness, accountability, and community engagement.
Showcase Your Skills:Don’t forget to mention your customer-facing experience and any knowledge you have about tenancy and leasehold management. We love seeing how your skills can contribute to our mission!
Apply Through Our Website:Remember to submit your application through our website. It’s the best way for us to receive your CV and statement, and we can’t wait to read what you’ve got to say!
How to prepare for a job interview at Peabody
✨Know Your Neighbourhood
Before the interview, take some time to familiarise yourself with the local area you'll be managing. Understand the key issues residents face and think about how you can address them. This shows your commitment and helps you connect with the interviewers.
✨Emphasise Your People Skills
As a Neighbourhood Manager, building relationships is crucial. Be ready to share examples of how you've successfully engaged with residents or resolved conflicts in the past. Highlight your empathy and problem-solving skills to demonstrate that you truly care about the community.
✨Showcase Your Organisational Skills
This role involves managing a varied caseload, so be prepared to discuss how you prioritise tasks and stay organised. Bring examples of how you've effectively managed multiple responsibilities in previous roles, which will reassure them of your capability.
✨Align with Their Values
The organisation values kindness, accountability, and innovation. During the interview, make sure to express how these values resonate with you. Share personal anecdotes that reflect these principles, showing that you're not just a fit for the role but also for their culture.
