At a Glance
- Tasks: Manage a vibrant community for over 55s, ensuring their wellbeing and safety.
- Company: Join Peabody, a values-driven organisation committed to inclusivity and support.
- Benefits: Enjoy 30 days holiday, flexible benefits, and a generous pension contribution.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in the lives of older residents while developing your management skills.
- Qualifications: Experience in housing management and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for a dedicated and organised Community Manager to oversee the day‑to‑day management of one of our homeownership over 55s housing communities. In this role, you’ll provide help, support, and advice to residents, ensuring their wellbeing and promoting a safe and secure environment. You’ll be responsible for housing management, coordinating services, and maintaining positive relationships with residents and stakeholders. This is a rewarding position where your ability to deliver excellent customer service will make a real difference to the lives of older people.
What You’ll Do
- Support new residents to settle in, provide information about the scheme, and promote health and safety through regular checks.
- Manage onsite contractors, oversee repairs, and maintain accurate records of expenditure and income.
- Process purchase orders, handle administration, and manage communal facilities.
- Work closely with Residents’ Committees, attend meetings, and liaise with statutory and voluntary organisations to signpost residents to additional support.
- Occasionally respond to emergencies outside normal office hours.
What You’ll Need
- Experience in housing management and working with older people.
- Strong interpersonal and customer service skills, with clear written and verbal communication.
- Good IT skills, including Microsoft Office, and strong administration abilities.
- Knowledge of health and safety compliance and understanding of care and support needs for older people.
- Line management experience (as you'll be managing a cleaner).
- Ability to manage budgets and work independently while building positive relationships with stakeholders.
An enhanced DBS check is required for this role.
Why Join Us
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- 30 days’ annual holiday, plus bank holidays (pro rata)
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
Please Read Before Applying
You must have the right to work in the UK; we are unable to provide visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications.
Later Living Community Manager (Pimlico) in London employer: Peabody
Peabody is an exceptional employer that prioritises the wellbeing of its employees and residents alike. With a strong commitment to inclusivity and support, we offer generous benefits such as 30 days of annual leave, flexible working options, and opportunities for personal growth within a vibrant community-focused environment in Pimlico. Join us to make a meaningful impact in the lives of older people while being part of a team that values kindness, diversity, and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Later Living Community Manager (Pimlico) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing management sector or related fields. Attend local events or online webinars where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for helping older people shine through. Share stories that highlight your customer service skills and how you've made a difference in previous roles.
✨Tip Number 3
Research the company culture! Before your interview, check out Peabody’s values and think about how your own values align with theirs. This will help you answer questions more authentically and show that you’re a great fit.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Later Living Community Manager (Pimlico) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing management and working with older people. We want to see how your skills align with the role of Community Manager, so don’t hold back on showcasing your relevant experience!
Show Off Your Interpersonal Skills:Since this role is all about building relationships, let us know about your strong interpersonal and customer service skills. Share examples of how you've effectively communicated with residents or stakeholders in the past – we love a good story!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your key points stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for at Peabody.
How to prepare for a job interview at Peabody
✨Know Your Community
Before the interview, take some time to research the specific community you'll be managing. Understand its unique needs and challenges, especially for older residents. This will show your potential employer that you're genuinely interested and prepared to make a positive impact.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about situations where you’ve gone above and beyond to support residents or clients, particularly in a housing management context. This will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
As a Community Manager, organisation is key. Be ready to discuss how you manage your time and tasks effectively. You might want to share specific tools or methods you use to keep track of budgets, repairs, and resident communications.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle emergencies or difficult situations with residents. Think through potential scenarios you might face in this role and how you would respond. This will help you convey your problem-solving skills and calmness under pressure.
