At a Glance
- Tasks: Lead a new team to support over 25,000 homeowners in London.
- Company: Peabody, a forward-thinking organisation dedicated to community support.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and community impact.
- Why this job: Make a real difference in people's lives by enhancing homeownership support.
- Qualifications: Experience in leadership and customer service improvement.
The predicted salary is between 60000 - 80000 £ per year.
Peabody seeks a Head of Homeownership Support Hub to lead a brand-new team in London, establishing vision, culture and standards to support over 25,000 Freeholders, Leaseholders and Shared Owners.
The role oversees a hybrid team delivering frontline advice across phone, email and webforms.
This senior leader will design training, drive service improvements, and partner with resident groups to maximise first-contact resolution and satisfaction while aligning with regulatory requirements.
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Head of Homeownership Support Hub — Build & Elevate Service in London employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work environment. As a Digital Marketing Executive, you'll have the opportunity to contribute to meaningful marketing campaigns that enhance the customer journey in the new homes sector across London and the Home Counties. With flexible benefits, additional volunteering days, and a strong commitment to employee growth and diversity, Peabody is dedicated to empowering its team members to thrive both personally and professionally.
