The Opportunity
Peabody is looking for a Head of Complex Repairs to lead the delivery of specialist, high-risk and technically complex repairs across its homes.
Reporting to the Assistant Director of Repairs Delivery, you will lead a large regional surveying and coordination function, creating a consistent approach to complex repairs while improving technical assurance, case management and resident outcomes.
This is a significant period of change for the service, with teams being brought under a single leadership structure and a new end-to-end CRM process being introduced.
Key responsibilities
- Lead Peabody’s Complex Repairs service, setting clear standards and expectations across all regions.
- Manage an approximately £25m budget, driving stronger commercial control and value for money.
- Lead and performance manage Property Service Managers and surveying teams.
- Strengthen the end-to-end management of complex cases, reducing delays, repeat visits and escalation into disrepair.
- Improve technical standards, surveying quality and scrutiny of specifications and contractor variations.
- Use data and performance information to identify issues, improve productivity and drive continuous improvement.
- Manage risk relating to disrepair, damp and mould, structural defects, building safety and compliance.
- Build effective relationships across Housing, Building Safety, Commercial, Procurement and Resident Experience.
About you
You will be an experienced repairs or property services leader with strong technical knowledge of complex repairs and building pathology. You will combine commercial awareness with a data-led, process-driven approach and be confident leading dispersed teams through change.
A surveying qualification would be advantageous but is not essential. More important is significant repairs and maintenance experience, strong leadership capability and the credibility to challenge technical and commercial decisions.
For more information please reach out to Harry Ogilvie at Neemar Search at harryogilvie@neemarsearch.com
Head of Complex Repairs in London employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and inclusivity, providing housing caseworkers with ongoing training and development opportunities to enhance their skills and advance their careers. With a flexible benefits package and a commitment to employee well-being, working at our Pitsea office allows you to contribute to vital services while enjoying a healthy work-life balance.
