At a Glance
- Tasks: Welcome residents, coordinate events, and ensure community centres are safe and inclusive.
- Company: Join Peabody, a community-focused organisation that values kindness and diversity.
- Benefits: Enjoy up to 30 days holiday, flexible benefits, and a supportive work environment.
- Other info: Flexible hours across multiple locations in South London with great career growth opportunities.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service experience and strong organisational skills are essential.
Your typical day could start with welcoming residents and community groups into one of our busy community centres, helping them access activities and services in the local community.
Later, you might be carrying out health and safety checks, coordinating bookings and room set-ups, before supporting a local event or community project that brings people together and helps residents thrive.
No two days are the same, and every day is an opportunity to help create welcoming spaces where people can connect, learn and flourish.
As a Duty Operations Assistant, you'll play a key role in the day-to-day operation of our community centres, helping to ensure they remain safe, welcoming and inclusive spaces for local residents and community groups.
Acting as the first point of contact for residents, visitors and community groups, you'll provide excellent customer service while supporting the smooth running of activities, events and services that make a real difference to our communities.
- What you’ll do
- Supporting the day-to-day operation of community centres, ensuring they are safe, welcoming, inclusive, and well-used by local residents.
- Acting as the first point of contact for residents, community groups, and visitors, providing excellent customer service and signposting people to relevant services and support.
- Building positive relationships with residents, community organisations, volunteers, and external stakeholders to support local initiatives and community activities.
- Managing room bookings, activity schedules, customer enquiries, and administrative tasks to ensure community spaces run smoothly.
- Maintaining accurate records, databases, reports, invoices, and purchase requests in line with organisational procedures.
- Carrying out routine health and safety checks, inspections, fire alarm tests, and reporting repairs or maintenance issues as required.
- Helping to ensure community spaces are clean, compliant, and ready for activities and events.
- Supporting the delivery of community projects, events, and services that improve residents' quality of life.
- Working collaboratively with colleagues and volunteers to create positive customer experiences and successful community outcomes.
- Working flexibly across community facilities within your region to support operational needs.
- What you’ll need
- Experience in a customer-facing, community-based or administrative role, with a passion for delivering excellent customer service.
- Strong organisational skills with the ability to manage a varied workload, prioritise effectively, and maintain accurate records and processes.
- Excellent communication and relationship-building skills, enabling you to work confidently with residents, colleagues, community groups, and external partners.
- Good IT skills and attention to detail, including experience using Microsoft Office, maintaining data accurately, and working in line with confidentiality, data protection, equality, diversity and inclusion principles.
- A proactive, positive and flexible approach, with strong problem-solving skills and a willingness to work evenings, weekends and on a rota basis across multiple South London locations when required.
Why Join Us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- Up to 30 days’ annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
Please read before applying
- Please note that this role is primarily scheduled for Tuesdays, Thursdays and Fridays, with shifts between 9am–5pm and 3pm–11pm.
Flexibility is required, as working days and shift patterns may vary from time to time to support operational requirements.
Weekend cover is required approximately every six weeks.
- This role is based across several community centres in South London, so you will need to be able to travel between sites in Thamesmead, Sutton, Lewisham and Clapham.
- Peabody does not provide sponsorship as a licensed UK employer.
- Interview Dates: We are looking to conduct in person interviews on Thursday 6th August at Thamesmead Sporting Club.
- We reserve the right to close this advert early should we receive a high volume of suitable applications.
If this sounds like the right opportunity for you and you’d like to be part of Peabody, we’d love to hear from you.
Please apply by submitting an anonymised CV and a short supporting statement explaining why you're a great fit for the role
Duty Operations Assistant (Part Time) in London employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work environment. As a Digital Marketing Executive, you'll have the opportunity to contribute to meaningful marketing campaigns that enhance the customer journey in the new homes sector across London and the Home Counties. With flexible benefits, additional volunteering days, and a strong commitment to employee growth and diversity, Peabody is dedicated to empowering its team members to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Operations Assistant (Part Time) in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Peabody and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Peabody and let us see your personality shine through!
We think you need these skills to ace Duty Operations Assistant (Part Time) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Peabody.
Get Familiar with Our Brand:Before applying, take some time to learn about Peabody and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Peabody
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Peabody.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Peabody will surely appreciate.
