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- Tasks: Welcome visitors, manage bookings, and ensure our community centres are safe and vibrant.
- Company: Join Peabody, a supportive team that values kindness and diversity.
- Benefits: Enjoy 30 days annual leave, flexible benefits, and life assurance at 4x your salary.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in customer service, administration, and health & safety is essential.
- Other info: Fixed term contract until January 2027 with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Fixed Term Contract until January 2027
Your day as a Duty Operations Assistant could involve welcoming visitors to our community centres, conducting health and safety checks, or carrying out light cleaning and administrative tasks. You will play a crucial role in ensuring that our community spaces are vibrant, safe, and accessible, supporting a wide range of activities for residents.
What you’ll do
- You will be responsible for front-of-house operations, greeting visitors with a friendly and helpful attitude.
- You’ll manage bookings, process invoices, and handle purchasing requests.
- Alongside these duties, you will also ensure the smooth running of our centres by conducting safety inspections, reporting repairs, and making sure spaces are well-maintained.
- You’ll work collaboratively with colleagues and volunteers to ensure community events run smoothly, and you will handle all tasks with great attention to detail, including updating customer records and maintaining data protection standards.
What you’ll need
- Demonstrable experience in managing data accurately and efficiently. Prior use of IT systems, including Microsoft Office.
- Proven experience in customer service, administration and health & safety in the workplace.
- Comfortable communicating with a wide range of audiences in a busy, people-focused environment.
- Flexibility, you’ll work split shifts and be available for some evening and weekend shifts, sometimes over multiple sites.
- Proactive, well-organised, and take pride in providing excellent customer service.
- Understanding of Health and Safety and previous experience on keeping an environment clear from hazards.
- Compassion, patience, and the ability to adapt to different situations.
Why Join Us?
When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- 30 days annual leave, plus bank holidays
- Two paid volunteering days each year
- Flexible benefits scheme and discount portal
- Life assurance at 4x your salary
- Up to 10% pension contribution
Please read before applying
The role is offered on a fixed term contract until January 2027. The hours of work are Monday to Friday 9am-5pm or 3pm-11pm and Saturday to Sunday 9am-5pm (shifts). This role requires a Basic DBS check.
Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role. Closing date: 11 January 2026. Interviews will take place in person at the Sporting Club, 30 Bayliss Ave, Thamesmead, SE28 8NJ on Tuesday, 20th January 2026.
If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
Duty Operations Assistant in London employer: Peabody
Contact Detail:
Peabody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Operations Assistant in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Peabody's values and think about how you can align your experiences with them. This shows you're not just interested in the job, but also in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about welcoming visitors and ensuring a great experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Be prepared for those split shifts! Flexibility is key in this role, so be ready to discuss your availability and how you can manage your time effectively. Showing that you're adaptable will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Duty Operations Assistant in London
Some tips for your application 🫡
Craft a Friendly CV: Make sure your CV reflects your friendly and helpful attitude, just like the one we expect from our Duty Operations Assistant. Highlight your customer service experience and any relevant skills that show you can manage data accurately and efficiently.
Write a Compelling Statement: In your short statement, tell us why you're the perfect fit for this role. Be specific about your experience with health and safety, administration, and how you’ve contributed to vibrant community spaces in the past.
Show Your Flexibility: Since the role involves split shifts and weekend work, make sure to mention your availability. We love candidates who are proactive and adaptable, so let us know how you can fit into our busy schedule!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Peabody
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Operations Assistant. Familiarise yourself with tasks like managing bookings, conducting health and safety checks, and maintaining community spaces. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with visitors, be prepared to share examples of your customer service experience. Think of specific situations where you went above and beyond to help someone or resolved a challenging issue. This will highlight your proactive attitude and ability to communicate effectively.
✨Demonstrate Attention to Detail
Given the importance of accuracy in managing data and ensuring safety, be ready to discuss how you pay attention to detail in your work. You could mention any previous experiences where your meticulousness made a difference, such as keeping records up to date or spotting potential hazards.
✨Emphasise Flexibility and Teamwork
This role requires working split shifts and collaborating with colleagues and volunteers. Be prepared to talk about your flexibility in working hours and your experience in team settings. Share examples of how you've adapted to different situations and worked well with others to achieve common goals.
