At a Glance
- Tasks: Welcome residents and visitors, manage enquiries, and ensure building safety.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Enjoy flexible working, 30 days leave, and a generous pension scheme.
- Other info: Great opportunities for personal growth in a supportive environment.
- Why this job: Make a difference in a vibrant community while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our Vacancy
What You’ll Be Doing
- Providing a professional front‑of‑house service, welcoming residents, visitors and contractors.
- Managing enquiries and requests in person, by phone and email, ensuring a high standard of service.
- Overseeing deliveries, key management and administrative tasks with accuracy and attention to detail.
- Maintaining building safety and security, including access control, visitor checks and CCTV monitoring.
- Responding to incidents, complaints and emergencies, taking appropriate action.
- Carrying out site patrols and reporting maintenance or safety issues to keep the development well presented.
Essential – What we’re looking for
- Experience in a customer‑facing role (e.g., concierge, reception or housing).
- Strong communication and interpersonal skills.
- Ability to deal with demanding customers professionally and manage expectations.
- Proven ability to multitask and stay organised in a busy environment.
- High level of attention to detail.
- Basic IT skills (Outlook, Word, Excel).
- Understanding of health & safety or security responsibilities.
Why join us?
- Flexible and hybrid working.
- 30 days’ annual leave, plus bank holidays.
- Up to 10% pension contribution, matched 1:1.
- Two additional paid volunteering days each year.
- Flexible benefits scheme, including options for healthcare, dental care and more.
Please read before you apply
This role is fully site‑based at Thamesmead (Kite Close, SE2 9FB). We do not offer visa sponsorship. We may close this advert early if we receive a high volume of suitable applications.
What To Expect From Our Recruitment Process
We’re committed to a fair, inclusive and transparent recruitment process. Interviews will take place in person on the 18/19 June. To apply, please submit an anonymised CV and answer the application questions, explaining how your experience, values and approach make you a strong fit for the Concierge Officer role. If you need to ask us anything else at all, feel free to drop an e‑mail to Talent Specialist Julie-Ann.O'
Concierge Officer in London employer: Peabody
Join our team as a Concierge Officer at our Thamesmead location, where we pride ourselves on providing a welcoming and professional front-of-house service. With a strong focus on employee well-being, we offer flexible working arrangements, generous annual leave, and a robust pension scheme, alongside opportunities for personal growth and community engagement through paid volunteering days. Our inclusive work culture values attention to detail and exceptional customer service, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Officer in London
✨Tip Number 1
Make sure you know the ins and outs of the role before your interview. Familiarise yourself with what a Concierge Officer does, especially the customer-facing aspects. This will help you show us that you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with residents and visitors, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your multitasking abilities during the interview. We want to see how you handle busy environments, so think of examples from your past experiences where you juggled multiple tasks successfully.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions, reach out to us directly – we’re here to help!
We think you need these skills to ace Concierge Officer in London
Some tips for your application 🫡
Craft a Tailored CV:Make sure your CV highlights your customer-facing experience and any relevant skills. We want to see how your background aligns with the Concierge Officer role, so don’t be shy about showcasing your strengths!
Answer Application Questions Thoughtfully:When you tackle those application questions, think about specific examples from your past that demonstrate your communication skills and ability to handle demanding situations. We love seeing real-life scenarios that show how you shine!
Show Off Your Attention to Detail:Since this role requires a high level of accuracy, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Peabody
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Concierge Officer role. Familiarise yourself with the key responsibilities like managing enquiries and maintaining building safety. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent front-of-house service, prepare examples from your past experiences where you've dealt with demanding customers or resolved complaints. Highlight your strong communication skills and how you manage expectations effectively.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this job. During the interview, mention specific instances where your attention to detail made a difference, whether it was in managing deliveries or ensuring safety protocols were followed. This will illustrate your capability to handle the responsibilities of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle incidents or emergencies. Think through potential situations you might face as a Concierge Officer and how you would respond. This will show your problem-solving skills and readiness for the role.
