Community Safety Specialist in London

Are you passionate about keeping our communities safe, supporting residents through difficult moments, and making sure we deliver on our promises every single time? If you’re someone who thrives on meaningful work, enjoys building strong relationships and takes pride in getting things sorted, this could be your next step.

We’re looking for a Community Safety Specialist to join our South Region team, someone who is proactive, visible, and committed to delivering a fair, compassionate and effective community safety service.

In this role, you’ll work closely with residents, colleagues and partners to manage a full range of anti-social behaviour (ASB) cases, ensuring every action reflects our values: Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises and Pull together.

What you’ll do

• Lead on a varied caseload of ASB work, from low-level issues through to complex, high-risk cases requiring legal action.
• Prepare case files, statements and court documentation and represent the organisation professionally at court, panels and multi-agency meetings.
• Work collaboratively with Police, local authorities and internal teams to coordinate timely and effective interventions.
• Give practical advice and support to Neighbourhood Managers, helping prevent issues from escalating and ensuring cases are recorded, assessed and progressed in line with policy.
• Maintain accurate records, monitor KPIs and contribute to a learning culture where we continuously review and improve how we respond to community safety concerns.
• Be a visible and accessible presence across the South Region, building trust and confidence with residents and partners.

What you’ll bring (Essential for shortlisting)

• Proven experience managing ASB or community safety cases end-to-end, including investigations, evidence-gathering, and preparing or contributing to legal action.
• Strong working knowledge of ASB legislation, legal and non-legal tools, and how to apply them appropriately in different scenarios.
• Confident communication skills, with the ability to engage sensitively with residents, influence partners, and represent the organisation at panels, case conferences and, where required, court.
• Excellent organisation and judgement, able to prioritise a varied caseload, manage risk effectively, and maintain accurate records within agreed timeframes.
• A values-led approach empathetic, resilient, collaborative, and committed to delivering a fair, safe and customer-focused service every time.

Why this role matters

You’ll play a key part in ensuring residents feel safe, listened to and supported and that we uphold our service standards every step of the way. This is a role where your judgement, empathy and professionalism directly shape people’s quality of life and sense of security.

If you love working in the community, enjoy problem-solving, and want to make a tangible difference, we’d love to hear from you.

Why join us?

You’ll be part of a team that’s committed to making a real difference. We work simply, safely and smartly, always putting our customers first. We support each other, learn together, and celebrate success. We believe in creating a workplace where everyone feels supported, included, and empowered.

Here’s what you’ll get when you join us:

• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

Monday to Friday | 35 Hours Per Week | 9AM to 5PM | Predominantly site-based with regular travel across your region

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Closing date: 09 February 2026

First stage peer interviews/assessment will take place on the 16 February.

Second stage interviews will take place on the 23 February.

Please read before you apply

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• This role will require a Basic DBS check.
• Travel will mainly be across London using public or own transport.
• Full UK driving licence and willingness to work flexibly across the South Region.

If you’re a proactive, values-led professional who brings strong ASB case management experience and a commitment to delivering safe, supportive communities, we’d love to hear from you. You’ll need proven expertise managing complex ASB cases, applying legal and non-legal tools, and working confidently with partners such as the Police and local authorities. Clear, empathetic communication, resilience, and the ability to support vulnerable residents while making sound, evidence-based decisions are essential, along with a genuine commitment to our values and delivering an excellent experience every time.

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for the Community Safety Specialist role.