At a Glance
- Tasks: Manage a vibrant community for over 55s, ensuring their wellbeing and safety.
- Company: Join Peabody, a values-driven organisation focused on kindness and diversity.
- Benefits: Enjoy 30 days holiday, flexible hours, and a supportive work environment.
- Other info: Part-time role with flexible hours and opportunities for volunteering.
- Why this job: Make a real difference in the lives of older residents while developing your skills.
- Qualifications: Experience in housing management and strong IT and administration skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a dedicated and organised Community Manager to oversee the day‑to‑day management of one of our homeownership over 55s housing communities. In this role, you’ll provide help, support, and advice to residents, ensuring their wellbeing and promoting a safe and secure environment. You’ll be responsible for housing management, coordinating services, and maintaining positive relationships with residents and stakeholders. This is a rewarding position where your ability to deliver excellent customer service will make a real difference to the lives of older people.
As a Community Manager, you’ll support new residents to settle in, provide information about the scheme, and promote health and safety through regular checks. You’ll manage onsite contractors, oversee repairs, and maintain accurate records of expenditure and income. You’ll process purchase orders, handle administration, and manage communal facilities. Occasionally, you may need to respond to emergencies outside normal office hours.
Experience in housing management and working with older people is required. Good IT skills, including Microsoft Office, and strong administration abilities are essential. Knowledge of health and safety compliance and understanding of care and support needs for older people is necessary. You should have the ability to manage budgets and work independently while building positive relationships with stakeholders. An enhanced DBS check is required for this role.
This is a part-time role of 12 hours per week, with flexibility to work across Monday to Friday to suit your schedule.
When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
- 30 days’ annual holiday, plus bank holidays (pro rata)
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
Closing date: 16th June 2026 at midnight.
Community Management Coordinator in London employer: Peabody
Peabody is an exceptional employer that prioritises the wellbeing of its employees and the communities they serve. With a strong commitment to values such as kindness, diversity, and collaboration, Peabody fosters a supportive work culture where staff can thrive and make a meaningful impact in the lives of older residents. Employees benefit from flexible working arrangements, generous holiday allowances, and opportunities for personal growth, making it a rewarding place to build a career in community management.
StudySmarter Expert Advice🤫
We think this is how you could land Community Management Coordinator in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Peabody and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Peabody and let us see your personality shine through!
We think you need these skills to ace Community Management Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Peabody.
Get Familiar with Our Brand:Before applying, take some time to learn about Peabody and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Peabody
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Peabody.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Peabody will surely appreciate.
