At a Glance
- Tasks: Lead a team to manage Awaab’s Law cases and ensure excellent resident outcomes.
- Company: Join Peabody, a company dedicated to safe and healthy homes.
- Benefits: 30 days holiday, flexible benefits, and up to 10% pension contribution.
- Other info: Hybrid role with opportunities for professional growth and community impact.
- Why this job: Make a real difference in residents' lives while leading a passionate team.
- Qualifications: Strong leadership skills and experience in housing case management required.
The predicted salary is between 40500 - 49500 £ per year.
- Employment: Flexible
- Category: Housing
Posted: 2026-08-08Valid to: 2026-08-17Apply: https://careers. peabody. org. uk/members/?j=1290&jobboard=jobsgopublic
Employer: Peabody Awaab’s Law Team Leader Lead a team that makes a real difference.
At Peabody, we're committed to ensuring residents live in safe, healthy homes.
We're looking for an experienced Awaab's Law Team Leader to lead our specialist team managing Awaab’s Law cases, delivering timely, compliant solutions and outstanding resident outcomes.
This is an exciting opportunity to shape our response to Awaab's Law, drive service excellence and support residents when they need us most.
What you'll do Lead and motivate a team of Awaab's Law Leads and Administrators.
Manage cases from identification through to resolution, ensuring compliance and excellent customer service.
Work closely with operational teams and contractors to coordinate investigations and remedial works.
Use data and insight to improve performance, identify trends and drive continuous improvement.
Ensure residents receive clear, empathetic communication throughout their journey.
What you’ll bring We're seeking an experienced people leader who is passionate about delivering high-quality services and making a meaningful difference to residents' lives.
You'll have: Strong people leadership skills and a track record of delivering high-performing services.
Experience in repairs or compliance case management ideally within housing Excellent communication, stakeholder management and problem-solving abilities.
Experience supporting escalations, high-risk cases, and complaints, using feedback and lessons learned to drive continuous improvement and maintain a resident-focused approach Experience working with housing management systems and performance reporting.
Strong organisational skills and advanced Excel knowledge.
Why Join Us?When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer30 days' annual holiday, plus bank holidays Two additional paid volunteering days each year Flexible benefits scheme, including family-friendly benefits and access to a discount portal4 x salary life assurance Up to 10% pension contribution Please read before applying: Peabody does not provide sponsorship as a licensed UK employer.
We reserve the right to close this advert early should we receive a high volume of suitable applications An in-person assessment day will be held at Westminster Bridge Road on Thursday 27th August followed by an online Teams interview.
This is a hybrid role, requiring a minimum of two office-based days per week, including one day in our London office, with flexibility to work from another local office location.
We're committed to making our recruitment process inclusive.
If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.
If you have any questions about the role, please contact Talent Specialist Joanne Ayliffe at Joanne.
Ayliffe@peabody. org. uk.
Awaab’s Law Team Leader in London employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work environment. As a Digital Marketing Executive, you'll have the opportunity to contribute to meaningful marketing campaigns that enhance the customer journey in the new homes sector across London and the Home Counties. With flexible benefits, additional volunteering days, and a strong commitment to employee growth and diversity, Peabody is dedicated to empowering its team members to thrive both personally and professionally.
