Advice & Wellbeing Specialist in London

We’re looking for an Advice & Wellbeing Specialist to provide high‑quality, holistic support to residents, helping them sustain tenancies and improve their wellbeing. You will need to feel confident and comfortable visiting residents in their homes, with one day per week based in an office. Your typical day could start by working with residents in their homes and neighbourhoods to understand their immediate needs. Later, you might deliver advice and wellbeing support in a community wellbeing hub before engaging with external stakeholders to build a strong network of support for our residents.

As an Advice & Wellbeing Specialist, you’ll deliver proactive and trauma‑informed support tailored to residents’ needs. You’ll work closely with them to understand wellbeing concerns and agree an action plan to enable them to sustain their tenancies and feel connected to their community. You’ll empower residents through positive engagement, helping them develop skills and resilience to lead independent and fulfilled lives.

Your Key Responsibilities

• You’ll deliver personalised, trauma‑informed advice and wellbeing support in the community, taking a holistic approach to tenancy, health, and social needs.
• You’ll manage safeguarding cases with care, build strong relationships with internal teams like Neighbourhood Managers, Financial Inclusion, and Repairs, and collaborate with external partners such as local authorities, mental health services, and advice agencies.
• Alongside this, you’ll support wellbeing hubs and community events, keep accurate records, manage cases effectively, and use CRM systems to track and report outcomes.

About You

• Experience delivering a range of advice and wellbeing advocacy in outreach, face‑to‑face settings.
• Extensive experience managing a large and varied caseload.
• Highly organised, able to prioritise effectively.
• Self‑motivated, resilient, with a successful track record of engaging and supporting people in vulnerable and complex circumstances.
• Backgrounds may include: social services, family support, drug & alcohol services, Citizens Advice, homelessness charities.
• Awareness of the client group and ability to work empathetically.
• Confident using IT systems and collaborating with partners.
• Excellent written and verbal communication skills.
• Ability to travel across London (licence helpful but not essential).
• Qualifications in advice, wellbeing, or related fields (e.g., counselling, coaching, welfare rights).
• Committed to our values: Be kind, Do the right thing, Keep our promises, Get things done, Celebrate Diversity.

Why Join Us?

You’ll be part of a team that’s committed to making a real difference. We work simply, safely and smartly, always putting our customers first. We support each other, learn together, and celebrate success. We believe in creating a workplace where everyone feels supported, included, and empowered.

Here’s what you’ll get when you join us:

• Flexible and hybrid working
• 30 days’ annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

Application Requirements

You must have the right to work in the UK; we are unable to provide visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications. This role will require an Enhanced DBS check. Travel will mainly be across South London using public or own transport.

If you’re a proactive, values‑led professional who thrives on building relationships, solving problems creatively, and delivering results for residents, we’d love to hear from you. You’ll need experience delivering advice and wellbeing support in outreach settings, managing complex caseloads, and working confidently with partners. Strong communication skills, resilience, and the ability to support vulnerable people are essential, along with a commitment to our values.