At a Glance
- Tasks: Manage a vibrant community for over 55s, ensuring their wellbeing and safety.
- Company: Join Peabody, a values-driven organisation focused on kindness and diversity.
- Benefits: Enjoy 30 days holiday, flexible benefits, and a generous pension contribution.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in the lives of older residents while developing your management skills.
- Qualifications: Experience in housing management and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for a dedicated and organised Community Manager to oversee the day‑to‑day management of one of our homeownership over 55s housing communities. In this role, you’ll provide help, support, and advice to residents, ensuring their wellbeing and promoting a safe and secure environment. You’ll be responsible for housing management, coordinating services, and maintaining positive relationships with residents and stakeholders. This is a rewarding position where your ability to deliver excellent customer service will make a real difference to the lives of older people.
What You’ll Do
- Support new residents to settle in, provide information about the scheme, and promote health and safety through regular checks.
- Manage onsite contractors, oversee repairs, and maintain accurate records of expenditure and income.
- Process purchase orders, handle administration, and manage communal facilities.
- Work closely with Residents’ Committees, attend meetings, and liaise with statutory and voluntary organisations to signpost residents to additional support.
- Occasionally respond to emergencies outside normal office hours.
What You’ll Need
- Experience in housing management and working with older people.
- Strong interpersonal and customer service skills, with clear written and verbal communication.
- Good IT skills, including Microsoft Office, and strong administration abilities.
- Knowledge of health and safety compliance and understanding of care and support needs for older people.
- Line management experience (as you'll be managing a cleaner).
- Ability to manage budgets and work independently while building positive relationships with stakeholders.
- An enhanced DBS check is required for this role.
Why Join Us
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- 30 days’ annual holiday, plus bank holidays (pro rata)
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
Please Read Before Applying
You must have the right to work in the UK; we are unable to provide visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications.
Later Living Community Manager (Pimlico) employer: Peabody
Peabody is an exceptional employer that prioritises the wellbeing of its employees and residents alike. With a strong commitment to inclusivity and support, we offer a vibrant work culture where your contributions truly matter, alongside generous benefits such as 30 days of annual leave and a robust pension scheme. Located in Pimlico, this role not only allows you to make a meaningful impact in the lives of older people but also provides ample opportunities for personal and professional growth within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Later Living Community Manager (Pimlico)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to share how your experience aligns with their mission, especially when it comes to supporting older residents and ensuring their wellbeing.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've positively impacted others, particularly in housing management or working with older people. This will demonstrate your ability to make a real difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team and making a positive impact in the community.
We think you need these skills to ace Later Living Community Manager (Pimlico)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing management and working with older people. We want to see how your skills align with the role of Community Manager, so don’t hold back!
Show Off Your Interpersonal Skills:Since this role is all about building relationships, let us know about your strong customer service skills. Share examples of how you've successfully communicated with residents or stakeholders in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well, as we appreciate good written communication just as much as verbal!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Peabody
✨Know Your Community
Before the interview, take some time to research the specific community you'll be managing. Understand its unique needs and challenges, especially for older residents. This will show your potential employer that you're genuinely interested and prepared to make a positive impact.
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, prepare examples from your past experiences where you've gone above and beyond for residents or clients. Highlight your interpersonal skills and how you’ve built relationships in previous roles.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, such as managing emergencies or dealing with difficult residents. Think through potential scenarios and have clear, structured responses ready to demonstrate your problem-solving abilities.
✨Demonstrate Your IT Proficiency
As good IT skills are essential for this role, be prepared to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention how you've used technology to improve processes or communication in previous jobs.
