At a Glance
- Tasks: Deliver exceptional customer service and support the sales team in a dynamic environment.
- Company: Join Peabody, a values-driven organisation committed to diversity and inclusion.
- Benefits: Enjoy 30 days holiday, flexible benefits, and a generous pension scheme.
- Other info: This is a 15-month fixed-term contract with excellent career development opportunities.
- Why this job: Make a real impact by enhancing customer experiences and supporting sales operations.
- Qualifications: Experience in property sales and strong communication skills are essential.
Are you highly organised, detail-focused, and passionate about delivering outstanding customer service? We're looking for a Sales Support Coordinator to play a vital role in supporting our Head of Sales Operations, ensuring compliance, maintaining high-quality administration, and delivering a seamless customer journey from first enquiry through to completion.
What You'll Do
- Deliver exceptional customer service across phone, email, live chat.
- Act as the first point of contact for sales enquiries, ensuring prompt and professional responses within service targets.
- Build strong knowledge of our new build and resale properties to confidently support customers.
- Contact prospective buyers to arrange viewings and gather post-viewing feedback.
- Maintain accurate customer records and manage data with precision.
- Complete Anti-Money Laundering (AML) checks in line with regulatory and company requirements.
- Carry out compliance and audit spot-checks across a range of sales products, helping minimise risk and maintain high standards.
- Set up and update tenancy and customer accounts following sales completions.
- Manage post-completion reporting, including uploading customer information to government databases.
- Collaborate with colleagues to improve processes and support the successful delivery of sales and income objectives.
What You'll Need
- Experience within affordable housing, shared ownership, new build sales, or a related property sales environment.
- Strong understanding of sales compliance requirements, including AML processes and low-cost home ownership schemes.
- Excellent communication skills with the ability to build positive relationships with customers and stakeholders.
- A proactive approach, with confidence working within regulated processes while adapting to changing priorities.
- Exceptional attention to detail and a commitment to accuracy.
- Strong administration and data management skills, with experience using Microsoft Office and CRM systems.
- A team player who enjoys working collaboratively to identify and resolve issues.
Why Join Us?
When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- 30 days' annual holiday, plus bank holidays.
- Two additional paid volunteering days each year.
- Flexible benefits scheme, including family-friendly benefits and access to a discount portal.
- 4 x salary life assurance.
- Up to 10% pension contribution.
Please read before applying: Peabody does not provide sponsorship as a licensed UK employer. This is a 15 month fixed term contract. If this sounds like the right opportunity for you, we'd love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you're the perfect fit for this role. If you have any questions about this role, please contact Ryan Loasby, Talent Specialist.
Interview Date: Monday 10th August 2026 face to face at Peabody, 45 Westminster Bridge Rd, London SE1 7JB. The closing date for this advert will be 4th August 2026. However, we reserve the right to close this advert early should we receive a high volume of suitable applications.
Sales Support Coordinator in Lambeth employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work environment. As a Digital Marketing Executive, you'll have the opportunity to contribute to meaningful marketing campaigns that enhance the customer journey in the new homes sector across London and the Home Counties. With flexible benefits, additional volunteering days, and a strong commitment to employee growth and diversity, Peabody is dedicated to empowering its team members to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Coordinator in Lambeth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Peabody.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Peabody. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Sales Support Coordinator in Lambeth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Peabody.
How to prepare for a job interview at Peabody
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Peabody's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Peabody offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
