Peabody in the United Kingdom is seeking a Complaints Investigator based in Houghton Regis, with occasional travel to our London office for quarterly meetings. You will investigate resident complaints, gather evidence with colleagues and contractors, and provide fair, balanced resolutions in line with the Housing Ombudsman Complaint Handling Code.
The role emphasizes delivering a positive, responsive complaints experience, driving service improvements through customer feedback, and maintaining
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Resident Complaints Investigator: Shape Better Housing in Houghton Regis employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and inclusivity, providing housing caseworkers with ongoing training and development opportunities to enhance their skills and advance their careers. With a flexible benefits package and a commitment to employee well-being, working at our Pitsea office allows you to contribute to vital services while enjoying a healthy work-life balance.
