At a Glance
- Tasks: Lead complex repair cases, ensuring compliance with Awaab's Law and exceptional resident support.
- Company: Peabody, dedicated to providing safe and high-quality homes.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on improving housing compliance and resident satisfaction.
- Why this job: Make a real difference in residents' lives while enhancing your skills in a fast-paced setting.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 29700 - 36300 £ per year.
At Peabody, we're committed to providing safe, high-quality homes and excellent services for our residents.
We're looking for a passionate and proactive Awaab's Law Case Lead to join our Repairs Team and play a pivotal role in ensuring we meet our obligations under Awaab's Law while delivering exceptional customer experiences.
This is an opportunity to be at the forefront of a significant area of housing compliance, working closely with residents, operational teams, contractors and stakeholders to drive the timely resolution of complex repair cases particularly those involving health and safety risks and resident vulnerabilities
If you're customer-focused, highly organised and thrive in a fast-paced environment, we'd love to hear from you.
What you'll deliver
As an Awaab's Law Case Lead, you'll act as a key link between residents and operational teams, ensuring urgent and high-risk repair cases are managed effectively from start to finish.
You'll take ownership of cases, provide reassurance to residents and work collaboratively across teams to achieve positive outcomes.
Key responsibilities include
- Managing emergency and significant-risk cases in line with Awaab's Law requirements and statutory timescales.
- Maintaining accurate records, case notes and reporting to ensure compliance and accountability.
- Acting as a resident-facing specialist, providing support and guidance throughout the repair journey.
- Working closely with repairs teams, contractors and regional property services colleagues to drive cases through to successful resolution.
- Supporting internal teams to overcome barriers that delay complaint resolution or case closure.
- Reviewing repair histories and identifying service improvements and lessons learned.
- Managing escalated cases, including HHSRS Category 1 risks and complex resident concerns.
- Attending contractor and regional offices as required to support case management and strengthen collaborative working.
- Contributing to ongoing service improvements that enhance resident outcomes and satisfaction.
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Read more in Houghton Regis employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and inclusivity, providing housing caseworkers with ongoing training and development opportunities to enhance their skills and advance their careers. With a flexible benefits package and a commitment to employee well-being, working at our Pitsea office allows you to contribute to vital services while enjoying a healthy work-life balance.
