At a Glance
- Tasks: Help people find their homes quickly and fairly while managing lettings and allocations.
- Company: Join Peabody, a team that values kindness, diversity, and collaboration.
- Benefits: Enjoy 30 days of leave, flexible working, and a generous pension scheme.
- Other info: Hybrid working after onboarding with excellent career development opportunities.
- Why this job: Make a real difference in people's lives by supporting their housing needs.
- Qualifications: Strong organisational skills and a passion for helping others are key.
We’re looking for two Allocations & Lettings Specialists to join our team, supporting customers across the Home Counties to move safely, fairly and quickly into the homes they need.
What You’ll Be Doing
- Managing lettings and allocations cases, including voids, transfers and priority moves
- Taking a proactive approach to empty homes (voids), ensuring they are allocated and let efficiently to residents who need them as quickly as possible
- Working within housing policy, legislation and nomination agreements
- Liaising regularly with contractors during on-site office days to support timely turnaround of empty homes
- Communicating clearly, professionally and sensitively with residents, including in complex or vulnerable situations
- Working closely with colleagues, local authorities and external partners
- Maintaining accurate records and supporting service performance and compliance
What We’re Looking For
- Experience in housing allocations and/or lettings is desirable, but not essential
- We welcome applicants from similar backgrounds with strong administrative skills and excellent organisation
- Highly organised, detail-focused and confident managing a varied workload
- Strong interpersonal skills, with the ability to communicate with empathy and professionalism
- Comfortable working with residents from diverse backgrounds, including vulnerable groups or those transitioning from supported housing
- A clear understanding of confidentiality and the ability to handle sensitive information appropriately
- Good Excel and IT skills, with confidence using data, spreadsheets and systems
- A strong team ethos — someone who supports colleagues, collaborates effectively and takes shared accountability
Working Arrangements (please read carefully)
- First 8 weeks: Full-time onsite, Monday to Friday, 9am–5pm
- After onboarding: Hybrid working with 2–3 days onsite each week
- Essential office days: Every Tuesday and Thursday, when we meet with contractors
These in-office days are essential to ensure effective collaboration, communication and service delivery.
Why join us?
When you join Peabody, you become part of a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. Pull Together is especially important in this role, as being present in the office supports collaborative working, shared decision-making and delivering the best outcomes for our customers.
Benefits
- Flexible and hybrid working (role dependent)
- 30 days’ annual leave, plus bank holidays
- Up to 10% pension contribution, matched 1:1
- Two additional paid volunteering days each year
- Flexible benefits scheme (healthcare, dental and more)
Recruitment Process
We’re committed to a fair, inclusive and transparent recruitment process. Interviews will be held on MS Teams on the 9 and 10 July 2026.
Important Information
Must have right to work in the UK (no sponsorship)
If you need to ask us anything, please contact: Julie-Ann.O'Malley@peabody.org.uk
Allocations & Lettings Specialist in Houghton Regis employer: Peabody
Peabody is an exceptional employer that prioritises kindness, collaboration, and diversity, making it a rewarding place to work as an Allocations & Lettings Specialist in Houghton Regis. With a strong commitment to employee growth, flexible working arrangements, and generous benefits including 30 days of annual leave and a robust pension scheme, Peabody fosters a supportive environment where team members can thrive while making a meaningful impact in the community.
