At a Glance
- Tasks: Lead a new team to support over 25,000 homeowners in London.
- Company: Peabody, a forward-thinking organisation dedicated to community support.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and resident satisfaction.
- Why this job: Make a real difference in people's lives by enhancing homeownership support.
- Qualifications: Experience in leadership and customer service, with a passion for community engagement.
The predicted salary is between 60000 - 80000 £ per year.
Peabody seeks a Head of Homeownership Support Hub to lead a brand-new team in London, establishing vision, culture and standards to support over 25,000 Freeholders, Leaseholders and Shared Owners. The role oversees a hybrid team delivering frontline advice across phone, email and webforms. This senior leader will design training, drive service improvements, and partner with resident groups to maximise first-contact resolution and satisfaction while aligning with regulatory requirements.
We think you need these skills to ace Head of Homeownership Support Hub — Build & Elevate Service
Leadership Skills
Team Management
Vision Setting
Cultural Development
Service Improvement
Training Design
Customer Service
