Contracts Manager in Harrow

Contract Manager

Are you a confident, proactive contract manager who thrives in a fast-paced environment and is passionate about delivering excellent property services? Join our Repairs Team and play a key role in delivering high-quality void works, helping us get homes ready for customers quickly, safely and to the right standard.

What You’ll Be Doing

• Managing contractor performance, ensuring void works are delivered on time, within budget and to a high standard


• Monitoring work in progress, resolving issues and ensuring completion targets are achieved


• Supporting operational teams and holding contractors to account for quality and performance


• Leading review meetings and identifying opportunities for service improvement


• Acting as a point of escalation for complaints and performance issues


• Using data and insight to support proactive service delivery and decision-making


• Building strong relationships with internal teams, contractors and stakeholders


• Supporting risk management, audits and compliance activities

What We’re Looking For

• Proven Contract Management Experience – experience managing contractor performance, KPIs and resolving escalations


• Strong Communication and Stakeholder Skills – able to build relationships and challenge constructively when needed


• Commercial Awareness – confident managing budgets, forecasts and value for money


• Initiative and Problem-Solving Ability – able to make sound decisions and drive improvements


• Organisational and Prioritisation Skills – able to manage competing priorities in a fast-paced environment


• Customer-Focused and Collaborative Approach – committed to delivering great outcomes and promoting a “one team” culture


• Relevant Property Knowledge – understanding of property maintenance, compliance and Health & Safety

Why join us?

Our values, Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together, are at the heart of everything we do. If you share these values and want to make a real impact, we’d love to hear from you.

You’ll be part of a team that’s committed to making a real difference. We work simply, safely and smartly, always putting our residents first. We support each other, learn together, and celebrate success. We believe in creating a workplace where everyone feels supported, included, and empowered.

Here’s what you’ll get when you join us:

• Flexible and hybrid working


• 30 days' annual leave, plus bank holidays


• Up to 10% pension contribution, matched 1:1


• Two additional paid volunteering days each year


• Flexible benefits scheme, including options for healthcare, dental care, and more

What To Expect From Our Recruitment Process

We’re committed to a fair, inclusive, and transparent recruitment process.

Shortlisted candidates will be invited to attend an MS teams interview on either the 20th or 21st August (this is non negotiable). If you are successful after the first stage you will be invited to an in-person interview at our Westminster Office on the 27 August.

Please read before you apply

• You must have the right to work in the UK; we are unable to provide visa sponsorship


• We reserve the right to close this advert early if we receive a high volume of suitable applications


• A full UK driving licence and access to a vehicle is desirable


• This role will involve travel to offices and contractor locations, including Westminster, Basildon, Houghton Regis and other regional offices.

If you’re a proactive, values-led professional who enjoys building relationships, solving problems and delivering results for customers, we’d love to hear from you.