At a Glance
- Tasks: Lead the resolution service, ensuring fair outcomes for residents and compliance with housing standards.
- Company: Peabody, a respected organisation dedicated to improving housing services.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: High-profile role with a focus on service improvement and resident feedback.
- Why this job: Make a real difference in residents' lives while leading a dynamic team.
- Qualifications: Experience in complaint management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Peabody is seeking a Regional Resolution Manager for North-West London to lead our resolution service, ensuring fair, timely outcomes for residents and compliance with housing standards.
You will manage Complaint Investigators and Coordinators, oversee MPs and councillor responses, and use resident feedback to drive service improvement across the region while working in a hybrid, high-profile leadership role.
NW London Regional Resolution Leader in Ealing employer: Peabody
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