At a Glance
- Tasks: Manage lettings and allocations, ensuring customers find their homes quickly and fairly.
- Company: Join Peabody, a values-driven organisation focused on community and collaboration.
- Benefits: Enjoy flexible working, 30 days' leave, and a generous pension scheme.
- Other info: Office-based role with mandatory onsite collaboration two days a week.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Experience in housing allocations and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for an Allocations & Lettings Specialist to join our Allocations team, supporting customers across the North West region to move safely, fairly and quickly into the homes they need. This is a hands-on role at the heart of our service, managing lettings, transfers and rehousing cases. It is a highly collaborative role, working closely with colleagues and partners to make best use of our homes. Teamwork is fundamental; you’ll succeed by actively supporting others, sharing responsibility and pulling together to deliver great outcomes for customers.
What You’ll Be Doing
- Managing lettings and allocations cases, including voids, transfers and priority moves
- Working within housing policy, legislation and nomination agreements
- Communicating clearly and sensitively with customers, including in complex or sensitive situations
- Working closely with colleagues across the service, local authorities and external partners
- Maintaining accurate records and contributing to strong performance, compliance and continuous improvement
What We’re Looking For
- Experience in housing allocations and/or lettings, with a good understanding of policy-led decision making in a regulated environment
- Highly organised, detail-focused and confident managing a varied caseload
- Strong Excel skills and experience working with data, spreadsheets and reporting
- A strong team ethos; this role requires someone who actively pulls together, contributes positively to the team, supports colleagues and understands shared accountability
Why join us?
When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. The value Pull Together is especially important in this role. Office-based working enables collaboration, shared problem-solving and consistent decision-making, ensuring we provide a safe, fair and effective service for our customers.
What You’ll Get
- Flexible and hybrid working
- 30 days' annual leave, plus bank holidays
- Up to 10% pension contribution, matched 1:1
- Two additional paid volunteering days each year
- Flexible benefits scheme, including options for healthcare, dental care, and more
Please read before you apply
This role is based at our Ealing office and has a mandatory requirement to work onsite two days per week. Every Wednesday is a compulsory team day worked onsite in Ealing. The second onsite day is also mandatory and will be worked from a local regional office. We do not offer visa sponsorship. Both onsite days are required to support effective teamwork, collaboration and service delivery. This working pattern is not optional and cannot be amended. Please only apply if you are able to fully meet this requirement.
What To Expect From Our Recruitment Process
We’re committed to a fair, inclusive and transparent recruitment process. Interviews will take place in person on the 1 June at our Ealing Office. To apply, please submit an anonymised CV and answer the application questions, explaining how your experience, values and approach make you a strong fit for the Allocations & Lettings Specialist role. If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'Malley@peabody.org.uk
Allocations & Lettings Specialist in Ealing employer: Peabody
At Peabody, we pride ourselves on fostering a collaborative and supportive work environment where teamwork is at the heart of everything we do. As an Allocations & Lettings Specialist based in Ealing, you'll benefit from flexible working arrangements, generous annual leave, and a strong commitment to employee development, all while making a meaningful impact in the lives of our customers across the North West region. Join us to be part of a team that values kindness, diversity, and shared accountability, ensuring that together we deliver exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Allocations & Lettings Specialist in Ealing
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they live their values. This will help you connect with the team during your chat!
✨Tip Number 2
Practice your communication skills! Since this role involves sensitive conversations, try role-playing with a friend or family member. It’ll help you feel more confident when discussing complex situations.
✨Tip Number 3
Show off your teamwork skills! Think of examples where you’ve collaborated effectively in the past. Be ready to share these stories during your interview to demonstrate how you pull together with others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Peabody!
We think you need these skills to ace Allocations & Lettings Specialist in Ealing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Allocations & Lettings Specialist role. Highlight your experience in housing allocations and lettings, and don’t forget to showcase your strong Excel skills and teamwork ethos!
Answer Application Questions Thoughtfully:When answering the application questions, be clear and concise. Use specific examples from your past experiences that demonstrate how you align with our values and the requirements of the role.
Showcase Your Team Spirit:Since teamwork is key for us, make sure to mention instances where you've collaborated effectively with colleagues or partners. We love seeing how you pull together with others to achieve great outcomes!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate!
How to prepare for a job interview at Peabody
✨Know Your Stuff
Make sure you brush up on housing allocations and lettings policies. Familiarise yourself with the relevant legislation and nomination agreements, as this will show your understanding of the role and its requirements.
✨Showcase Your Team Spirit
Since teamwork is crucial for this position, be ready to share examples of how you've collaborated with others in previous roles. Highlight instances where you supported colleagues or contributed to a team goal.
✨Excel at Excel
Given that strong Excel skills are a must, practice using spreadsheets to manage data. Be prepared to discuss how you've used Excel in past roles, whether for reporting or managing caseloads.
✨Communicate with Care
This role involves sensitive communication with customers, so think about how you can demonstrate your ability to handle complex situations. Prepare examples of how you've communicated clearly and empathetically in challenging scenarios.
